Senior Fleet Service Advisor

City of Little Rock HR; Little Rock (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Fleet Services Coordinator to enhance the efficiency of vehicle maintenance operations. This role involves organizing work order scheduling sessions, coordinating maintenance activities, and ensuring timely completion of repairs. You will play a crucial part in inventory management and training personnel on the Enterprise Asset Management system. If you have a passion for logistics and vehicle maintenance, and thrive in a fast-paced environment, this position offers the opportunity to make a significant impact in a vital city department.

Qualifications

• 3 years of experience in vehicle maintenance and repair.
• Knowledge in logistics and supply chain management.
• Experience with scheduling and inventory management.

Responsibilities

• Organizes and conducts work order scheduling sessions.
• Coordinates preventative and repair maintenance activities.
• Monitors Fleet Management system for timely work order completion.

Skills

Vehicle Maintenance

Logistics Management

Scheduling

Inventory Management

Forklift Operation

Computer Skills

Education

High School Diploma or Vocational School

Automotive Service Excellence (ASE) Certification

Tools

Enterprise Asset Management (EAM) System

Database Software

Spreadsheet Software

Word Processing Software

Job description

SAFETY/SECURITY SENSITIVE DESIGNATION & JOB OBJECTIVE

This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.

JOB OBJECTIVE: To organize and conduct work order scheduling sessions with Departmental personnel to plan, prioritize, and schedule routine and non-routine corrective, preventative, and predictive maintenance activities in compliance with established Departmental policies and procedures to ensure the effective and efficient operations of the Department of Fleet Services.

ESSENTIAL FUNCTIONS & SUPERVISORY RESPONSIBILITIES

1. Organizes and conducts work order scheduling sessions with Departmental personnel to plan, prioritize, and schedule routine and non-routine corrective, preventative, and predictive maintenance activities in compliance with established Departmental policies and procedures to ensure the effective and efficient operations of the Department of Fleet Services; releases work orders after shop capacity levels are determined.

2. Schedules and coordinates the preventative and repair maintenance activities of light, medium, heavy-weight, and specialized vehicles, including fire and landfill vehicles and related equipment, with the Department of Fleet Services, other City of Little Rock Departments, and outside vendors based on demand, workload, parts, and materials availability to ensure the effective and efficient operations of the Department of Fleet Services.

3. Coordinates with Fleet Service Center Supervisors to monitor the Fleet Management system to ensure work orders are completed in a timely manner; maintains equipment history to ensure accurate and up-to-date accountability of all equipment; reviews system reports; monitors and analyzes backlog and ensures all planned work is prioritized and methodology is in place to address backlogged work orders.

4. Coordinates with appropriate personnel to ensure an adequate amount of automotive parts are ordered and delivered to the appropriate shop in advance of scheduled preventative maintenance and corrective work orders; develops consumption models to improve inventory accuracy; ensures appropriate reserves are maintained for planned and unplanned maintenance work; reviews work orders to ensure that inventory was updated and removed from Fleet Management system daily to ensure that adequate inventory is on hand for upcoming maintenance and repair work; analyzes inventory levels and product demands to determine reorder levels to ensure product availability and minimize inventory costs.

5. Provides assistance to appropriate personnel in training Departmental personnel in the utilization of the Enterprise Asset Management (EAM) system.

6. Determines tentative preventative maintenance schedules for City vehicles based on specific criteria; modifies preventative maintenance schedules as needed; distributes schedule to appropriate department liaisons.

7. Determines preliminary diagnostic issues with vehicles and equipment based on descriptions provided by driver/operators; reviews vehicle checklists prepared by departmental liaisons to identify additional repair maintenance required; enters applicable work orders into Enterprise Asset Management (EAM) system based on checklist information.

8. Enters preliminary diagnostic work order information and notes into the Enterprise Asset Management (EAM) system based on inspection of unit and Automotive Technician findings; estimates repair completion times and parts required; monitors status of work orders and ensures deferred work orders are rescheduled as necessary.

9. Coordinates and schedules the repair and maintenance of vehicles and equipment with appropriate personnel based on demand, workload, parts, and material availability received from Fleet Service Center Supervisors and Fleet Procurement and Inventory Coordinators; modifies work priorities and adjustments as necessary.

10. Notifies Fleet Service Center Supervisors of unusual or reoccurring vehicle problems, equipment problems, and causes of job delays.

11. Answers questions and provides information regarding vehicle or equipment status; completion delays, and other information to the appropriate Department; consults with Automotive Technicians to determine the status of jobs in progress as necessary.

12. Schedules and coordinates the delivery and return of vehicles with contract service vendors; communicates with vendors regarding the status of vehicles.

13. Enters and verifies applicable warranty information in the Enterprise Asset Management (EAM) system; processes warranty claims and vendor warranty reimbursement requests for applicable City vehicles and equipment.

14. Assigns and dispatches service vehicles and appropriate personnel to repair and service-disabled units.

15. Establishes and maintains hard copy and computer files and records related to maintenance and repair schedules, work orders, vehicle records, and other related information.

16. Inspects vehicles to verify that equipment has been removed from vehicles to ensure vehicle is prepared for disposal; updates vehicle status in enterprise asset management system; completes applicable disposal forms.

17. Compiles and reviews data to compare actual repair time relative to job time standards; reports discrepancies to Fleet Service Center Supervisor.

18. Accepts and signs delivery documents for parts, materials, and assets for scheduled deliveries; enters receipt transactions for any asset or material received in delivery.

19. Operates a forklift to transport supplies.

20. Operates a computer utilizing database, spreadsheet, and word processing software in the performance of essential job functions.

21. Operates City vehicles in the performance of essential job functions.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM QUALIFICATIONS & ADDITIONAL REQUIREMENTS

These knowledge, skills, and abilities are usually, although not always, acquired through completion of high school or vocational/technical school coursework in logistics, supply chain management, or related areas; and three (3) years’ experience in vehicle maintenance, repair work, or service advising, including two (2) years of demonstrated experience in implementing master production schedules, preferably in an automotive or transportation environment or related area, and one (1) year of computer experience. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENT:

• Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.

• Must possess certification as a forklift operator within one (1) year of employment and maintain certification for the duration of employment in this position.

• Must possess Automotive Service Excellence (ASE) Certification as an Automobile Service Consultant within one (1) year of employment and maintain certification for the duration of employment.

DISCLAIMER: This document does not create an employment contract, implied or otherwise.

APPLICATION REQUIREMENTS

• Online applications only
• Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
• Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
• List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
• All communication regarding application status will be sent to candidates via text message/ email address listed on account.
• You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
• Applicants may check application status for any position by logging into their account at or contacting Human Resources at [phone] if they are having computer difficulties.

SECONDARY DUTIES

Performs other related duties as required.