Senior Fleet Risk Operations & Project Manager- REMOTE

Lensa; Madison (WI); Remote; USD 75,000 - 80,000; Full time

Job summary

A leading consultancy is seeking a Senior Fleet Risk Operations & Project Manager to enhance operational efficiency and support project delivery. This remote role focuses on project management, CRM optimization, and client coordination, ensuring smooth operations and high customer satisfaction. The ideal candidate will have strong organizational skills and experience in billing and data analysis.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Plan

Qualifications

• Two years of relevant experience in operations or project management.
• Experience with invoicing and billing systems.

Responsibilities

• Manage safety consulting engagements and client deliverables.
• Draft internal and external communications.
• Analyze fleet and safety data for risk reporting.

Skills

Project Management

Organizational Skills

Communication

CRM Optimization

Data Analysis

Education

Bachelor's degree in Safety or Health

Tools

HubSpot CRM

Microsoft Office Suite

Job description

Senior Fleet Risk Operations & Project Manager- REMOTE

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Summary

Job Description:

We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.

This position is instrumental in supporting both revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.

Ideal Candidate Profile

You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You thrive behind the scenes, enabling the consultancy team to shine by ensuring smooth project flow, timely billing, and robust client communication. Your CRM expertise, process-minded approach, and ability to manage multiple priorities make you an essential part of the team.

***** REMOTE work from HOME *****

Essential Functions

Project Management & Operational Support

• Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
• Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
• Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.

Communications & Content Management

• Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
• Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.

Client & Vendor Coordination

• Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
• Provide logistical and administrative support for client-facing webinars, training sessions, and onboarding calls.

Data Analysis & Risk Reporting

• Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports for consulting teams.
• Summarize key trends and insights for presentation to clients and internal stakeholders.
• Support DOT audit preparation and other data-driven projects as needed.
• Monitor service utilization against billing scope to identify upsell or renewal opportunities.

Billing & Revenue Operations

• Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing in accordance with service agreements.
• Work closely with Finance to ensure accuracy in billing data, resolve discrepancies, and track collections.

CRM & Customer Lifecycle Management

• Administer and optimize the HubSpot CRM to track leads, deals, customer communications, and service delivery progress.
• Automate key CRM workflows such as onboarding emails, follow-ups, document requests, and renewal notices.
• Ensure all customer interactions are documented and aligned with consultancy touchpoints.

Additional Responsibilities

• Performs other duties as assigned.

Required Skills & Abilities

• Strong project management and organizational skills
• Proficient in HubSpot CRM or similar platforms
• Experience with invoicing, billing systems, or accounts receivable coordination
• Excellent verbal and written communication skills (bilingual Spanish preferred)
• Ability to work independently in a fast-paced, remote-friendly environment
• High attention to detail, with ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat

Qualifications

• Bachelor's degree required in Safety or Health or equivalent experience
• Two (2) years or more relevant experience in operations, project management, or consulting support
• HubSpot experience highly preferred
• Lean Six Sigma Green Belt or process improvement certification a plus
• Proven track record of supporting successful revenue-generating programs

Travel: 10-20%
DOT Regulated: No
Job Category: Safety & Security

The compensation offered to a candidate may be influenced by various factors, including experience, education, work location, market data, and internal policies. The position may be eligible for bonuses, commissions, or incentives. Compensation ranges are:

Pay Type: Salaried
Minimum Pay Range: $75,000
Maximum Pay Range: $80,000

Benefits include health, dental, vision, life insurance, disability, paid time off, and a 401(k) plan. Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

For application verification or questions, contact Ryder at [e-mail] or 800-793-3754. Current employees should apply through the internal portal.

This role is classified as Mid-Senior level, full-time, in the Management and Manufacturing job function within the IT Services and IT Consulting industry.