Senior Fleet Risk Operations & Project Manager- REMOTE

Ryder System, Inc.; Jackson (MS); Remote; USD 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented Senior Fleet Risk Operations & Project Manager to enhance their consultancy team. This remote role focuses on project coordination, CRM management, and billing operations, ensuring smooth operational execution. The ideal candidate will have a strong project management background, excellent communication skills, and proficiency in CRM systems like HubSpot. Join a dynamic team dedicated to operational excellence and customer satisfaction, where your contributions will directly impact revenue growth and service delivery. This is a unique opportunity to thrive in a fast-paced environment while supporting critical safety consulting services.

Benefits

Comprehensive health benefits

401(k) plan

Paid time off

Life insurance

Disability insurance

Qualifications

• 2+ years in operations, project management, or consulting support.
• Strong attention to detail and ability to manage multiple projects.

Responsibilities

• Manage safety consulting engagements and client deliverables.
• Draft internal and external communications including safety alerts.
• Administer and optimize HubSpot CRM for tracking leads and customer interactions.

Skills

Project Management

CRM Optimization

Client Billing

Data Analysis

Communication Skills

Microsoft Office Suite

Education

Bachelor's Degree in Safety or Health

Tools

HubSpot CRM

Microsoft Office Suite

Job description

Senior Fleet Risk Operations & Project Manager- REMOTE

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Senior Fleet Risk Operations & Project Manager- REMOTE

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Summary

We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.

This position is instrumental in supporting both revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.

Ideal Candidate Profile

You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You thrive behind the scenes, enabling the consultancy team to shine by ensuring smooth project flow, timely billing, and robust client communication. Your CRM expertise, process-minded approach, and ability to manage multiple priorities make you an essential part of the team.

REMOTE work from HOME

Essential Functions

Project Management & Operational Support

• Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
• Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
• Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.

Communications & Content Management

• Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
• Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.

Client & Vendor Coordination

• Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
• Provide logistical and administrative support for client-facing webinars, training sessions, and onboarding calls.

Data Analysis & Risk Reporting

• Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports for consulting teams.
• Summarize key trends and insights for presentation to clients and internal stakeholders.
• Support DOT audit preparation and other data-driven projects as needed.
• Monitor service utilization against billing scope to identify upsell or renewal opportunities.

Billing & Revenue Operations

• Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing in accordance with service agreements.
• Work closely with Finance to ensure accuracy in billing data, resolve discrepancies, and track collections.

CRM & Customer Lifecycle Management

• Administer and optimize the HubSpot CRM to track leads, deals, customer communications, and service delivery progress.
• Automate key CRM workflows such as onboarding emails, follow-ups, document requests, and renewal notices.
• Ensure all customer interactions are documented and aligned with consultancy touchpoints.

Additional Responsibilities

• Performs other duties as assigned.

Required Skills & Abilities

• Strong project management and organizational skills
• Proficient in HubSpot CRM or similar platforms
• Experience with invoicing, billing systems, or accounts receivable coordination
• Excellent verbal and written communication skills (bilingual Spanish preferred)
• Ability to work independently in a fast-paced, remote-friendly consultancy environment
• High attention to detail, with ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) and Adobe Acrobat

Qualifications

• Bachelor's degree required in Safety or Health or equivalent experience
• Two (2) years or more relevant experience in operations, project management, or consulting support
• HubSpot experience highly preferred
• Lean Six Sigma Green Belt or process improvement certification a plus
• Proven track record of supporting successful revenue-generating programs

Travel: 10-20%

DOT Regulated: No

Job Category: Safety & Security

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience, education, work location, market data/ranges, internal equity, and internal salary ranges. The position may also be eligible for bonuses, commissions, and long-term incentives. Compensation ranges for the position are:

• Pay Type: Salaried
• Minimum Pay Range: $75,000
• Maximum Pay Range: $80,000

Benefits

Ryder offers comprehensive health and welfare benefits, including medical, dental, vision, life insurance, disability insurance, paid time off, and a 401(k) plan. Ryder is an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Security Notice for Applicants

Ryder will only communicate via official @ryder.com email addresses and will never ask for payment or banking details during the interview process. For questions, contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee, apply through the internal application process via Workday.