Senior Fleet Risk Operations & Project Manager- REMOTE

Lensa; Augusta (ME); Remote; USD 75,000 - 80,000; Full time

Job summary

A leading consultancy is looking for a Senior Fleet Risk Operations & Project Manager to oversee project coordination, CRM management, and billing operations. This remote role requires strong organizational skills and the ability to manage multiple priorities effectively. The ideal candidate will support revenue growth through effective project management and client communication, ensuring smooth operational execution.

Benefits

Health Insurance

Paid Time Off

401(k)

Qualifications

• At least 2 years of relevant experience in operations, project management, or consulting support.
• Lean Six Sigma Green Belt or process improvement certification a plus.

Responsibilities

• Manage safety consulting engagements and client deliverables from initiation to completion.
• Draft and distribute internal and external communications including safety alerts and newsletters.
• Create and maintain invoicing schedules for consulting clients.

Skills

Project Management

Organizational Skills

Communication

CRM Optimization

Data Analysis

Education

Bachelor's degree in Safety, Health

Tools

HubSpot CRM

Microsoft Office Suite

Adobe Acrobat

Job description

Senior Fleet Risk Operations & Project Manager- REMOTE

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Job Summary

We are seeking a highly organized and detail-oriented Senior Fleet Risk Operations & Project Manager to support our consultancy team through expert-level project coordination, CRM system management, and billing operations. This role focuses on executing critical back-end functions that enable the successful delivery of safety consulting services. The ideal candidate will thrive in a dynamic, fast-paced environment and bring strong capabilities in workflow management, CRM optimization (HubSpot preferred), client billing, and internal process improvement.

This position is key in supporting revenue growth and customer satisfaction by ensuring smooth operational execution behind the scenes.

Ideal Candidate Profile

You are a systems-oriented project manager with strong attention to detail and a passion for operational excellence. You excel at enabling the consultancy team to succeed by ensuring smooth project flow, timely billing, and robust client communication. Your expertise in CRM, process-minded approach, and ability to manage multiple priorities make you an essential team member.

Remote work from home

Essential Functions

Project Management & Operational Support

• Manage and track safety consulting engagements and client deliverables from initiation to completion, ensuring all milestones and deadlines are met.
• Serve as the central liaison between consultants, clients, and internal stakeholders to coordinate resources and resolve workflow gaps.
• Maintain internal project dashboards and lead weekly status reviews with consultants and leadership.

Communications & Content Management

• Draft and distribute internal and external communications including safety alerts, program updates, and newsletters.
• Help manage the Fleet Risk Services LinkedIn page and digital engagement tools.

Client & Vendor Coordination

• Assist in managing third-party vendors, including CRM platforms, billing tools, and translation services.
• Provide logistical and administrative support for client webinars, training sessions, and onboarding calls.

Data Analysis & Risk Reporting

• Analyze fleet and safety data submitted by clients to prepare risk dashboards and loss prevention reports.
• Summarize key trends and insights for presentation to clients and internal stakeholders.
• Support DOT audit preparation and other data-driven projects.
• Monitor service utilization against billing scope to identify upsell or renewal opportunities.

Billing & Revenue Operations

• Create and maintain invoicing schedules for consulting clients; coordinate monthly and milestone-based billing.
• Work with Finance to ensure billing accuracy, resolve discrepancies, and track collections.

CRM & Customer Lifecycle Management

• Administer and optimize HubSpot CRM to track leads, deals, and customer interactions.
• Automate workflows such as onboarding, follow-ups, document requests, and renewal notices.
• Ensure all customer interactions are documented and aligned with consultancy touchpoints.

Additional Responsibilities

• Perform other duties as assigned.

Required Skills & Qualifications

• Strong project management and organizational skills
• Proficient in HubSpot CRM or similar platforms
• Experience with invoicing and billing systems
• Excellent verbal and written communication skills (bilingual Spanish preferred)
• Ability to work independently in a remote, fast-paced environment
• High attention to detail with the ability to manage multiple projects
• Proficient in Microsoft Office Suite and Adobe Acrobat

Qualifications

• Bachelor's degree in Safety, Health, or equivalent experience
• At least 2 years of relevant experience in operations, project management, or consulting support
• HubSpot experience highly preferred
• Lean Six Sigma Green Belt or process improvement certification a plus
• Proven track record in supporting revenue-generating programs

Travel: 10-20%

DOT Regulated: No

Job Category: Safety & Security

Compensation

Range: $75,000 - $80,000 annually, salaried. Compensation may vary based on experience, education, location, and other factors. Benefits include health insurance, paid time off, 401(k), and more.

Equal Opportunity Statement

Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status.

Security Notice

Ryder will only communicate through official Ryder email addresses and will never ask for payment or banking details during the interview process.

Current Employees

If you are a current employee, apply through the internal portal here.