Senior Fixed Operations Manager, Seattle

Nissan Motor Corporation; Irvine (CA); Vor Ort; USD 98.000 - 173.000; Vollzeit

Zusammenfassung

Nissan Motor Corporation in Irvine, CA is seeking a Senior Fixed Operations Manager to lead 8–19 dealership partners in the West Region, driving customer experience, profitability and brand loyalty across Parts, Service and Accessories.

You will coach dealership leadership, analyze financials and KPIs, implement performance improvement plans, and collaborate with regional, district and corporate partners. Extensive travel (75%+) is required; residency in the assigned district is required.

Qualifikationen

• Bachelor’s degree in Business, Marketing, Automotive Management, or related field required.
• Minimum 6 years of progressive automotive sales, aftersales, marketing, operations, or dealer development experience.
• Minimum 3 years of analytical experience supporting dealership operations, customer experience, marketing, warranty, pricing, market analysis, parts and service, or related automotive functions.
• Minimum 2 years in a dealership-facing field role such as Fixed Operations Manager (FOM), Fixed Service Manager (FSM), Dealer Operations Manager (DOM), Wholesale District Manager (WDM), or equivalent dealer support position.

Aufgaben

• Conduct regular dealership visits to assess Parts, Service, and Accessories operations.
• Develop and implement action plans to improve customer experience, retention, profitability, and operational efficiency.
• Coach dealership leadership on industry best practices, process improvements, staffing, sales effectiveness, and operational performance.
• Promote and implement Nissan/Infiniti programs, technologies, tools, and core aftersales processes.

Kenntnisse

Dealer operations

Financial analysis

Executive coaching

Relationship building

Communication

Ausbildung

Bachelor's degree in Business/Marketing/Automotive Management

Tools

Microsoft Office

Dealership reporting systems

Jobbeschreibung

Location: Seattle, WA

Job Schedule: Seattle, WA. Full-time field role- must reside in district

Education Requirement: Bachelor’s degree

Sponsorship: No

Come Drive Innovation with Us.We are currently looking for a Senior Fixed Operations Manager to join our team in the West Region.

A Day in the Life:

The Senior Fixed Operations Manager partners with Nissan dealerships to drive exceptional customer experience, retention, profitability, and brand loyalty across Parts, Service, and Accessories (APS) operations. This role serves as a trusted consultant to dealership leadership, providing operational, financial, and strategic guidance to improve performance, increase sales effectiveness, and enhance customer satisfaction. The position supports 8–19 dealerships within an assigned district and collaborates closely with regional, district, and corporate stakeholders.

Key Responsibilities

Dealer Operations & Performance Consulting

• Conduct regular dealership visits to assess Parts, Service, and Accessories operations.

• Develop and implement action plans to improve customer experience, retention, profitability, and operational efficiency.

• Coach dealership leadership on industry best practices, process improvements, staffing, sales effectiveness, and operational performance.

• Promote and implement Nissan/Infiniti programs, technologies, tools, and core aftersales processes.

Customer Experience & Retention

• Evaluate dealership performance using Nissan’s customer-focused principles of Convenience, Quality, Competitiveness, Transparency, and Friendliness.

• Support customer satisfaction initiatives and CSI improvement efforts.

• Identify customer service gaps and implement corrective actions to enhance retention and loyalty.

• Partner with dealership teams to improve service processes, communication, follow-up practices, and overall customer experience.

Financial & Business Performance

• Analyze dealership financial statements, operational metrics, and key performance indicators to identify growth opportunities.

• Recommend strategies to improve fixed operations profitability, fixed absorption rates, return on sales, and overall dealership performance.

• Monitor inventory management, cash flow, capacity utilization, staffing, and sales effectiveness.

• Present business cases demonstrating the financial impact of Nissan/Infiniti programs and initiatives.

Parts, Service & Accessories Growth

• Drive APS sales growth through improved sales processes, marketing effectiveness, inventory optimization, and customer retention strategies.

• Promote parts loyalty programs, wholesale parts growth, accessory sales, and service lane opportunities.

• Monitor dealership readiness to support emerging technologies, including EVs, commercial vehicles, and specialty products.

Marketing & Program Implementation

• Align dealership marketing, CRM, digital platforms, and customer outreach efforts with Nissan regional and national initiatives.

• Support implementation of new programs, technologies, and promotional campaigns.

• Evaluate marketing effectiveness and recommend improvements to maximize return on investment.

Dealer Network & Market Support

• Assist with market representation initiatives, dealership openings, closings, and operational transitions.

• Monitor compliance with dealer agreements, policies, and performance standards.

• Support regional and national events, dealer meetings, and brand promotion activities.

• Maintain awareness of market conditions, competitive activity, and dealership network opportunities.

Who We’re Looking for:

Required:

Education

• Bachelor’s degree in Business, Marketing, Automotive Management, or related field required.

Experience

• Minimum 6 years of progressive automotive sales, aftersales, marketing, operations, or dealer development experience.

• Minimum 3 years of analytical experience supporting dealership operations, customer experience, marketing, warranty, pricing, market analysis, parts and service, or related automotive functions.

• Minimum 2 years in a dealership-facing field role such as Fixed Operations Manager (FOM), Fixed Service Manager (FSM), Dealer Operations Manager (DOM), Wholesale District Manager (WDM), or equivalent dealer support position.

• Experience influencing dealership performance and implementing operational improvement initiatives.

• Previous leadership, coaching, or sales responsibility preferred.

Knowledge, Skills & Abilities

• Strong understanding of automotive dealership fixed operations, including Parts, Service, and Accessories.

• Ability to analyze financial statements, operational metrics, and performance data to drive business results.

• Excellent consulting, coaching, communication, and relationship-building skills.

• Proven ability to influence dealership leadership and gain commitment to change.

• Strong organizational, presentation, and problem-solving skills.

• Proficiency with Microsoft Office applications and dealership reporting systems.

• Ability to work independently and effectively in a virtual environment.

• Results-oriented with strong customer focus and business acumen.

Travel Requirements

• Extensive travel required (75%+), including frequent overnight travel.

• Must reside within the assigned district.

What You’ll Look Forward to at Nissan:

**Career Growthand Continuous Learning Opportunities:** Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation.From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissanperks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).For more information, accessour Nissan BenefitsOverview Guide.

BuiltforYour Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Irvine California United States of America

Salary Range:

$97,745.00 - $172,830.00

Salary Range Estimate: Annual Salary: (Minimum to Maximum of Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range. Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms. Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.