Senior Fire Alarm Service Technician

HCI Systems, Inc; Pasadena (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

HCI Systems, Inc. seeks a skilled Fire Alarm Service Technician to service, troubleshoot, and repair fire alarm systems in the Pasadena area.

You will respond to scheduled and emergency service requests, program systems, and communicate effectively with building owners and contractors. Preferred candidates will have 2+ years in the Fire Alarm/Low Voltage field, a valid driver's license, and proficiency with MS Office.

Qualifications

• 2+ years in Fire Alarm/Low Voltage industry.
• Valid driver’s license with clean record.
• Proficient with industry equipment including MS Office.
• Excellent communication skills and professional customer interactions.
• Regular, reliable attendance.

Responsibilities

• Respond to service requests and perform troubleshooting, repair, or replacement of system equipment.
• Program fire alarm systems or have experience with low voltage products (fire alarm, access control, security, CCTV).
• Resolve problems by researching alternatives and communicating status to management.
• Read blueprints, diagrams, and specifications; interpret manuals and software programs.
• Assist customers on-site and address questions in a timely, professional manner.
• Participate in weekly on-call rotation.

Skills

MS Office

Communication

Tools

Fire alarm systems

Low voltage knowledge

Job description

Overview

We are seeking a skilled Fire Alarm Service Technician to join our team. In this role you will need to be familiar with servicing, troubleshooting, and repairing Fire Alarm systems.

Responsibilities

• Service technicians shall respond to scheduled and emergency service requests and perform in-depth trouble shooting, repair and/or replacement of system equipment.
• Service Technicians will have the ability to program fire alarm systems or have experience with programing low voltage systems including fire alarm, access control, security or CCTV.
• Frequently resolve problems through research of multiple alternatives.
• Communicate and effectively interact with other contractors and building owners.
• Participate in weekly on call rotation.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals.
• Assist customers on site with all questions and concerns in a timely and professional manner.
• Effectively communicate project status to management.
• Complete all appropriate company paperwork as required.
• Industry related NICET and/or CA State Certification is preferred or obtain within one year of hire.
• Experience with the following manufacturers: Edwards/EST, Kidde, Notifier, FireLite, Bosch, Silent Knight, DSC, Telguard, and Gamewell/FCI is preferred.

Qualifications

• Valid driver's license with a clean driving record.
• Applicants must meet requirements in relation to background and driving record.
• Must be proficient in the use and application of industry related equipment including MS Office.
• Must have excellent communications skills, using tact and diplomacy when dealing with customers.
• Regular, reliable, predictable attendance.
• Minimum of 2 years of experience in the Fire Alarm/Low Voltage industry.

Physical Requirements

• Able to work in unusual and sometimes difficult positions such as climbing a ladder, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
• Capable of performing physical labor to include carrying and moving equipment and tools as required and lifting to 75lbs.

HCI Systems Inc. is a licensed C-7, C-10 and C-16 low voltage systems integration contractor offering a full spectrum of services including sales, engineering, installation, service, and maintenance with over 600 employees in our seven branches. We offer fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call and other related electronic detection solutions to our customers.

Why Join Us?

• Unlimited Growth – Our expanding product lines and markets drive consistent double-digit growth, creating ongoing opportunities for advancement.
• Comprehensive Benefits – Enjoy 401(k) with matching, reduced-cost medical, dental, and vision insurance, plus flexible spending accounts. Additional voluntary benefits include life insurance, disability, and accident coverage.
• Paid Time Off – Recharge with paid holidays and our PTO plan
• Weekly Pay – Get paid every Friday.
• Employee Perks – From appreciation events and department outings to wellness programs and pet insurance, we invest in our team’s well-being.

E qual Employment Opportunity

HCI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment and give equal opportunity considerations to applicants and employees regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). HCI will reasonably accommodate employees and applicants with disabilities as required by law, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.

Pay Range

USD $32.00 - USD $45.00 /Hr.