Senior Financial Service Representative (Universal Banker)

Citadel Credit Union; Willistown Township (Chester County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Financial Service Representative to enhance customer experiences and drive sales through exceptional service. This role involves managing a variety of financial transactions while fostering strong relationships with customers. The ideal candidate will possess a strong background in sales and customer service, with a keen ability to identify and meet individual financial needs. Join a dynamic team where your contributions will help shape the future of customer banking, providing valuable insights and support to clients in a friendly and professional environment.

Qualifications

• 2+ years of sales and customer service experience, preferably in finance.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Assist customers with financial transactions and promote services.
• Develop relationships with customers to meet their financial needs.

Skills

Customer Service

Sales

Cash Handling

Problem Solving

Communication

Attention to Detail

Education

High School Diploma or equivalent

Tools

Cash Recyclers

ATMs

Inline Teller Machines

PCs and software applications

Job description

Join to apply for the Senior Financial Service Representative (Universal Banker) role at Citadel Credit Union.

Function

Incumbent will create and manage the customer experience by determining the types of accounts and/or services needed to meet their individual financial needs. Incumbent will drive sales through service by developing a positive customer experience and proactively seeking ways to build and expand customer relationships in order to contribute toward the organization’s success. This customer-facing role involves assisting customers with a variety of routine and complex financial transactions, including, but not limited to: opening accounts, deposits, withdrawals, and loan applications, as well as cross selling other credit union services like credit cards, investments, insurance and IRA’s. Through quality customer interactions that exceed expectations and are rooted in the four guiding principles of Citadel Class Service (Accuracy, Value, Respect and Convenience), incumbent will establish a solid foundation of trust with each and every customer thereby positioning Citadel as the best choice for all their banking needs.

Duties And Responsibilities

• Demonstrate courtesy and efficiency with customers, exceeding expectations and applying Citadel’s Class Service Principles of Accuracy, Convenience, Respect, and Value.
• Recognize opportunities to promote or sell Citadel’s products and services to meet customers’ financial needs and achieve sales goals.
• Accurately perform financial transactions, including cash handling and using technology such as Cash Recyclers, ATMs, and Inline Teller Machines.
• Add value by offering guided, consultative services to help customers meet their financial goals.
• Serve customers through various channels: In-Person, Outbound Calls, Inbound Call Center, Community Events.
• Develop and maintain relationships with business partners and other departments to maximize sales opportunities.
• Ensure operational and financial safety through sound decision-making.
• Adhere to operational compliance, security policies, and applicable laws.
• Understand industry trends, scams, risks, and their impact on customers and the organization.
• Interact professionally and respectfully with co-workers, management, customers, and vendors, fostering Citadel’s culture.
• Meet SAFE Act and BSA training requirements, maintain confidentiality of member information, and be able to work Saturdays.
• Perform other duties as assigned.

Experience and Qualifications

• Minimum 2 years of sales and face-to-face customer service experience; 3+ years preferred.
• Prior financial industry experience preferred.
• Cash handling experience preferred.
• NMLS and Notary preferred.
• Proficient with PCs and multiple software applications.
• Strong attention to detail and ability to achieve sales goals through excellent service.
• Effective in team environments, capable of multi-tasking, and possesses excellent communication and problem-solving skills.
• Professional demeanor and appearance.
• Ability to develop business organically and be self-motivated.
• Knowledge of Citadel products like Mortgages, Auto Loans, and Home Equity is a plus.

Education

• High School Diploma or equivalent.

Other Information

Performance metrics will be set annually. The work environment is moderate noise, with demands varying by member needs. Physical demands include sitting, standing, talking, hearing, occasional lifting up to 20 pounds, and visual acuity. Community events may take place indoors, outdoors, or at partner locations. Citadel is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment testing.