Senior Financial Service Representative (Universal Banker)

Citadel Credit Union; Montgomeryville (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Financial Service Representative to enhance customer experiences and drive sales. This role involves managing various financial transactions, providing consultative services, and building lasting relationships with customers. The ideal candidate will have a strong background in sales and customer service, with a focus on exceeding expectations. Join a dynamic team dedicated to delivering exceptional service while fostering a culture of professionalism and respect. If you are passionate about helping customers achieve their financial goals, this opportunity is perfect for you.

Qualifications

• 2+ years of sales and customer service experience required.
• Strong PC literacy and ability to navigate multiple applications.

Responsibilities

• Assist customers with financial transactions and promote services.
• Develop relationships with partners to maximize sales opportunities.

Skills

Sales Experience

Customer Service

Cash Handling

Communication Skills

Problem-Solving Skills

Attention to Detail

Multi-Tasking

Education

High School Diploma

Tools

CEB Machines

Job description

Join to apply for the Senior Financial Service Representative (Universal Banker) role at Citadel Credit Union.

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Function

Incumbent will create and manage the customer experience by determining the types of accounts and/or services needed to meet their individual financial needs. Incumbent will drive sales through service by developing a positive customer experience and proactively seeking ways to build and expand customer relationships in order to contribute toward the organization’s success. This customer-facing role involves assisting customers with a variety of routine and complex financial transactions, including, but not limited to: opening accounts, deposits, withdrawals, and loan applications, as well as cross selling other credit union services like credit cards, investments, insurance and IRA’s. Through quality customer interactions that exceed expectations and are rooted in the four guiding principles of Citadel Class Service (Accuracy, Value, Respect and Convenience), incumbent will establish a solid foundation of trust with each and every customer thereby positioning Citadel as the best choice for all their banking needs.

Duties And Responsibilities

1. Demonstrate a high level of courtesy and efficiency with customers, continuously exceeding expectations and applying Citadel’s Class Service Principles of Accuracy, Convenience, Respect, and Value.
2. Recognize opportunities to promote or sell Citadel’s products and services as a means for serving customers’ financial needs and meeting or exceeding sales goals.
3. Accurately perform customers’ financial transactions by producing quality work. Role will include cash handling and counting, both by hand and via technology such as Cash Recyclers, ATMs, and Inline Teller Machines.
4. Add value to our customers by offering guided, consultative services that introduce a variety of products & services designed to accomplish every individual’s financial goals.
5. Meet customers’ needs through various channels, including In-Person, Outbound Calling Campaigns, Inbound Call Center Assistance, and Community Events.
6. Develop and maintain relationships with business partners and specialists in other departments to maximize sales opportunities and achieve sales standards.
7. Ensure operational and financial safety and soundness through knowledge and sound decision making.
8. Adhere to Citadel’s operational compliance and security policies, as well as applicable laws.
9. Understand industry trends, scams, risks/threats and their impact on customers and the organization.
10. Interact professionally and respectfully with co-workers, management, customers, and vendors, fostering Citadel’s culture.
11. Meet and comply with SAFE Act requirements, including background checks and NMLS registration.
12. Complete annual BSA training and maintain confidentiality of members' financial information.
13. Ability to work Saturdays.
14. Perform other duties as assigned.

Experience and Qualifications

• 2+ years of sales and face-to-face customer service experience; 3+ years preferred.
• Prior financial industry experience preferred.
• Cash handling, NMLS, and Notary preferred.
• Strong PC literacy, ability to navigate multiple applications.
• Proven ability to meet sales goals through excellent service.
• Attention to detail, effective team collaboration, multi-tasking skills.
• Excellent communication, judgment, problem-solving skills.
• Professionalism in appearance and demeanor.
• Ability to develop business organically, self-motivated, accountable.
• Technical skills with systems like CEB machines.
• Knowledge of Citadel products such as Mortgages, Auto Loans, Home Equity.

Education

• High School Diploma or equivalent.

Additional Information

Performance metrics will be set annually based on strategic goals. The work environment is moderate noise; physical demands include sitting, standing, talking, occasional lifting up to 20 pounds, and working in various locations including community events. Reasonable accommodations available for disabilities.

Equal Opportunity Statement

Citadel is an equal opportunity employer, maintaining a drug-free workplace. All qualified applicants will receive consideration without regard to protected statuses.