Senior Financial Center Manager

Everbank; Coral Gables (FL); On-site; USD 93,000 - 145,000; Full time

Benefits offered by this job

401(k) savings

Life and Disability Insurance

Total Rewards package

Job summary

EverBank, N.A. in Florida seeks a Senior Financial Center Manager to lead a busy branch. You will drive sales, service quality, risk management, and associate development while optimizing operations and budgets.

This role requires strong leadership, client relationship skills, and bilingual English/Spanish communication. The environment rewards strategic thinking and community presence in the local market.

Qualifications

• 5+ years of branch management experience with leadership and coaching responsibilities.
• 3+ years of client prospecting and business development experience.
• Strong community involvement and local market relationship building.
• Bilingual in English and Spanish preferred.

Responsibilities

• Ensures financial centers are compliant with banking laws, regulations, policies, and procedures to reduce risk exposure.
• Monitors, coaches and holds team accountable for sales and performance goals and operational compliance and efficiencies.
• Resolves low to moderately complex issues regarding the customer and employee experience to meet financial center objectives.
• Leads the financial center while engaging stakeholders and partners to deliver a customer-centric experience.
• Manages performance of team through regular feedback and formal reviews to ensure engagement and development.

Skills

Branch management

Coaching and development

Business development

Relationship building

Community involvement

Client prospecting

Education

Bachelor's degree or higher

Job description

Financial Center Mgr Sr

The Financial Center Manager Senior is responsible for the effective performance of the financial center, includes operations/risk management, sales performance, and customer experience. Manages, leads, and develops associates that align with the Bank's strategic goals. Provides the team with resources for cross training such as financial planning to help clients accomplish their immediate and long-term financial goals.

Key Responsibilities and Duties

• Ensures financial centers are compliant with banking law, regulations, policies, and procedures to reduce risk exposure. Operates within the Bank’s risk appetite and achieves results by identifying, assessing, managing, monitoring, and reporting risks of all types.
• Monitors, coaches and holds team accountable for sales and performance goals and operational compliance and efficiencies.
• Resolves low to moderately complex issues regarding the customer and employee experience to meet financial center objectives.
• Implements the operational procedures, in accordance with internal policies and directives.
• Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
• Leads the financial center while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer‑centric experience.
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Provides technical expertise on financial issues to other area managers to help them develop revenue and expense budgets and understand financial reports.
• Identifies obstacles and improves processes to define and refine processes, procedures and best practices with the ultimate result being exceptional client service.
• Effectively partners with all lines of business including commercial, and multifamily lending groups.
• Represents the bank in local community‑based activities and boards.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.

Minimum Qualifications

• 5+ years of branch management experience with a proven ability to lead, coach, and develop direct reports to achieve performance and operational goals.
• 3+ years of client prospecting and business development experience, including identifying growth opportunities and expanding client relationships.
• Demonstrated success in community involvement and client engagement, with a strong focus on relationship building, local market outreach, and brand representation.

Preferred Qualifications

• Bilingual in English and Spanish, with the ability to communicate professionally in both languages.

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Educational Requirements

• University (Degree) Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Posting End Date: 11/5/26

Pay Range

$93,400 - $145,400

Pay & Benefits Summary

EverBank, N.A. is committed to the well‑being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job‑related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• 401(k) savings
• Additional wellness & voluntary benefits

Additional Company-provided benefit options (subject to plan terms):

• Life and Disability Insurance

Job Description Disclaimer

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.