Senior Business Product Manager, Lending

Everbank; Charlotte (NC); On-site; USD 171,000 - 231,000; Full time

Benefits offered by this job

401(k) plan

Wellness benefits

Life insurance

Disability insurance

Job summary

EverBank, N.A. is seeking a Senior Business Product Manager, Lending to identify, define, and deliver business capabilities across the commercial lending lifecycle. This role works as a liaison among Business, Operations, Technology, Risk, Finance, and Accounting to drive strategic initiatives and operational improvements.

The focus starts in the Commercial Servicing domain, with complex lending products. You will lead transformation efforts, develop roadmaps, drive process improvements, and

Qualifications

• 7+ years in commercial lending, loan servicing, product management, business analysis, or lending operations.
• Experience with cross-functional initiatives across Business, Operations, Technology, Risk, Finance, and Accounting.
• Knowledge of regulatory, accounting, reporting, and customer needs.

Responsibilities

• Define business priorities, requirements, and success metrics for initiatives.
• Translate needs into functional requirements, user stories, and acceptance criteria.
• Lead UAT and testing, coordinate testing efforts, and support defect resolution.
• Partner with stakeholders to communicate progress, risks, and outcomes.

Skills

Commercial lending knowledge

Product management

Business analysis

Education

University (Degree) Preferred

Tools

FIS CLS

ACBS

Job description

Senior Business Product Manager, Lending

#26-0430

Multiple Locations

Job Description

The Senior Business Product Manager, Lending is responsible for identifying, defining, and delivering business capabilities that support the commercial lending lifecycle. This role serves as a key liaison between Business, Operations, Technology, Risk, Finance, Accounting, and other cross-functional partners to drive strategic initiatives and operational improvements. The initial focus of this role will be within the Commercial Servicing domain, supporting complex lending products including corporate lending, syndicated lending, specialty finance, equipment finance/leasing, and structured mortgage finance. Over time, the scope may expand to support additional areas of the commercial lending lifecycle, providing opportunities to influence broader product strategy, operational transformation, and capability development across the organization. The successful candidate will combine strong commercial lending knowledge with product management, business analysis, and transformation experience to deliver practical solutions that improve operational efficiency, scalability, controls, and client experience. This is a business-facing role responsible for defining business needs, documenting requirements, supporting solution delivery, leading testing activities, and ensuring successful implementation of strategic initiatives.

Key Responsibilities and Duties

• Product & Transformation Management: Partner with business leaders to identify opportunities to improve commercial lending and servicing capabilities. Define business priorities, requirements, and success metrics for strategic initiatives. Support the development and execution of product roadmaps aligned to business objectives. Drive process improvement and transformation efforts across lending and servicing operations. Evaluate operational challenges and recommend solutions that enhance efficiency, controls, and scalability. Collaborate with cross-functional stakeholders to define future-state business capabilities and operating models.
• Requirements & Business Analysis: Gather, document, and validate business requirements from stakeholders across the organization. Translate business needs into functional requirements, user stories, process flows, and acceptance criteria. Facilitate stakeholder workshops and working sessions to align on business objectives and solution design. Analyze current-state processes and identify opportunities for improvement and standardization. Ensure business requirements adequately address operational, regulatory, accounting, reporting, and customer needs.
• Testing & Implementation: Lead User Acceptance Testing (UAT) activities for new capabilities, enhancements, and system changes. Develop test plans, test scenarios, and test scripts. Coordinate business testing efforts and support defect resolution. Partner with Technology and project teams throughout design, development, testing, and implementation. Assist with change management, business readiness, training, and rollout activities. Monitor outcomes and ensure delivered solutions meet business objectives and user expectations.
• Stakeholder Management: Build strong partnerships across Business, Operations, Technology, Risk, Finance, Accounting, Compliance, and other support functions. Serve as a trusted advisor and advocate for business needs throughout the delivery lifecycle. Communicate priorities, progress, risks, and outcomes to stakeholders and leadership. Facilitate alignment and decision-making across diverse stakeholder groups.

Minimum Qualifications

• 7+ years of experience in commercial lending, commercial loan servicing, product management, business analysis, or lending operations, supporting complex commercial lending products such as corporate lending, syndicated lending, specialty finance, equipment finance/leasing, or structured finance.
• Hands-on experience with FIS Commercial Loan Servicing (CLS) and/or ACBS platform, including requirements definition, system enhancements, process optimization, testing, and implementation support.
• Demonstrated experience leading cross-functional initiatives involving Business, Operations, Technology, Risk, Finance, and Accounting, including requirements gathering, process design, user acceptance testing (UAT), and successful delivery of business and technology solutions.

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Educational Requirements

• University (Degree) Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Posting End Date: 11/7/26

Location(s)

18100 Von Karman Ave, Irvine , California 92612 , United States

Pay Range

$170,900 - $231,200

Pay & Benefits Summary

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• 401(k) savings
• Additional wellness & voluntary benefits

Additional Company-provided benefit options (subject to plan terms):

• Life and Disability Insurance

Job Description Disclaimer

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.