Senior Financial Center Associate

Flagstar Bank; Hauppauge (NY); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Leave Program

Job summary

Flagstar Bank seeks a Senior Financial Center Associate in Hauppauge, NY to assist the Financial Center Manager with bank operations and support for Private Client Groups and clients, ensuring adherence to bank policies.

The role involves back-up duties, opening/closing the center, and training new hires while maintaining compliance and quality client service. Strong communication and problem-solving skills are essential.

Qualifications

• Education level required: High School or equivalent (GED, HiSET, TASC).
• Minimum 2+ years experience in Financial Services (e.g., Teller).
• Preferred: supervisor or team lead in a branch setting; knowledge of business accounts and wire transfers.

Responsibilities

• Assist in Financial Center operations tasks (POD scanning, teller work review, invoice payment, audits).
• Support tellers and provide feedback; back-up to Financial Center Manager.
• Assist with opening/closing Financial Center; handle facilities issues and training.
• May open as Head Teller and perform teller functions as needed.
• Provide ongoing client servicing and respond to inquiries about accounts.
• Assist Private Client Groups with client relationships including wire transfers and new accounts paperwork.
• Help back office resolve operational issues (proof, investigations, wire transfers).
• Contribute to projects for Financial Center management; complete compliance trainings.

Skills

Customer service

Communication

Problem solving

Independent work

Relationship building

Education

High School Diploma or GED

Job description

Senior Financial Center Associate

Location: Hauppauge, NY 11788

Job Summary

The Senior Financial Center Associate assists Financial Center Manager in maintaining bank operations and supporting Private Client Groups and clients in accordance with all applicable Bank policy and procedures.

Job Responsibilities

• Assists in Financial Center operations tasks: POD scanning, review teller work, invoice payment, financial center proof, daily/monthly financial center reports, monthly audits, etc.
• Supports tellers, provides feedback.
• Back-up to Financial Center Manager.
• Assists with opening and closing Financial Center; assists with facilities issues, and training of new hires.
• May open as a Head Teller/Teller and perform all teller functions as needed.
• Provides ongoing servicing relationship with clients and responds to inquiries and requests regarding accounts.
• Assists Private Client Groups with client relationships including wire transfers, new account paperwork, foreign wires, collections etc.
• Assists back office personnel in resolving operational issues, including proof, investigations and wire transfer requests.
• Assists financial center management with a variety of projects.
• Complete ongoing training as required - Compliance, HR, etc.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

• Required Qualifications: Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 2+ years in Financial Services (ex. Teller).
• Preferred Qualifications: Experience as supervisor/team lead in a branch setting. Knowledge of business accounts and wire transfers.
• Good verbal, written and interpersonal communication skills.
• Good problem solving skills.
• Ability to work independently with minimal supervision.
• Ability to maintain positive relationships.
• Client service oriented.
• Ability to manage multiple projects.
• Demonstrates high level of motivation.
• Team player.
• Works well in a changing dynamic environment.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Physical Demands (ADA)

No unusual physical exertion is involved.

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Pay Range

Flagstar Bank Pay Range $18.83 - $29.28

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

Company Description

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast. We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Equal Opportunity Employer

Flagstar is an Equal Opportunity Employer - Vets/Disabled

Equal Opportunity Employer For more Information: EEOC_KnowYourRights Member FDIC/Equal Housing Lender