Senior Financial Aid Analyst

California State University, Sacramento; Sacramento (CA); Vor Ort; USD 57.000 - 58.000; Vollzeit

Zusammenfassung

California State University, Sacramento seeks a Senior Financial Aid Analyst to independently process a wide range of financial aid tasks, ensuring timely and accurate aid determinations and awards. The role emphasizes customer service to students and families while handling complex eligibility reviews and Title IV compliance.

The analyst will serve as a subject matter expert for Student Service Center staff, participate in outreach efforts, and support university enrollment goals through

Qualifikationen

• Experience with financial aid processing and enrollment goals.
• Ability to analyze federal and state aid applications.
• Strong customer service and communication skills.

Aufgaben

• Analyze federal and state financial aid applications to determine need.
• Prepare and award financial aid packages.
• Perform return of Title IV duties and compliance tasks.
• Provide information sessions for students, parents and families.

Kenntnisse

Customer service

Financial aid analysis

Case reviews

Communication skills

Jobbeschreibung

Job no: 562884
Work type: Staff
Location: Sacramento
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Classification Title: Student Services Professional II

Position Summary

Under the general direction of the Chief Financial Aid Officer and lead work direction of the Financial Aid Lead, the Senior Financial Aid Analyst independently performs moderately complex professional student service work where a wide variety of situations require use of professional judgement in circumstances that warrant a case-by-case review. The objective of this position is to support the university’s enrollment goals through timely and effective processing of student’s financial aid application. The Senior Financial Aid Analyst will provide quality customer service to students and families regarding financial aid eligibility and will be responsible to analyze federal and state financial aid applications to determine financial need; prepare and award financial aid packages; and perform all duties related to the financial aid process, including return of Title IV. The Senior Financial Aid Analyst also provides program guidance in assigned area and utilizes high level analytical and interpersonal skills to investigate and resolve student concerns.

Assigned program areas may include; Verification (Needs Analysis); Direct Loans, Cal Grant etc.

The Senior Financial Aid Analyst serves as the “subject matter expert” to the Student Service Center staff for student questions and concerns related to financial aid that are escalated and/or cannot be resolved. The incumbent ensures problems are resolved in an efficient and effective manner, works collaboratively and effectively with Student Service Center staff to meet customer expectations in a fast-paced and dynamic environment.

The Senior Financial Aid Analyst participates in university recruitment and retention activities and will have responsibility for providing information sessions for students, parents and families in support of various outreach efforts.

FLSA

Exempt (not eligible for overtime compensation)

Anticipated Hiring Range

$5,083 per month -$5,200 per month

CSU Classification Salary Range

$5,083 per month - $7,228 per month

Work Hours

Monday-Friday, 8am-5pm. Work hours may vary depending on operations.

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi-sexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Required Qualifications