Operations Manager, Final-Mile Delivery Lead

RAS Logistics LLC; Waukesha (WI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RAS Logistics LLC, based in the United States, is seeking an Operations Manager to oversee day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. You will lead a team of supervisors and contractors, drive efficiency, and ensure customer satisfaction through executional excellence.

Responsibilities include routing, dispatch, vendor management, KPI monitoring, and implementing process improvements in collaboration with the warehouse and

Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• Proven ability to manage teams, contractors, and time-sensitive logistics.
• Strong analytical, organizational, and leadership skills.
• Proficient with logistics software, route planning tools, and Microsoft Office Suite.
• Excellent communication and conflict resolution skills.
• Familiarity with DOT and safety compliance regulations.
• Must have a valid driver license

Responsibilities

• Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• Recruit, onboard, and train delivery contractors and support personnel.
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• Resolve escalated delivery issues and customer complaints promptly and professionally.
• Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• Maintain a culture of accountability, performance, and continuous improvement.
• Ensure compliance with DOT regulations and all applicable safety protocols.

Skills

Team leadership

Logistics management

Operations coordination

Analytical thinking

Communication

DOT compliance

Contractor management

Education

Bachelor’s degree in Business, Logistics, Supply Chain, or related field

Equivalent experience

Tools

Logistics software

Route planning tools

Microsoft Office Suite

Job description

RAS Logistics LLC, based in the United States, is seeking an Operations Manager to oversee day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. You will lead a team of supervisors and contractors, drive efficiency, and ensure customer satisfaction through executional excellence.

Responsibilities include routing, dispatch, vendor management, KPI monitoring, and implementing process improvements in collaboration with the warehouse and