Senior Field Service Technician AV systems

100Hires, Inc.; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

100Hires, Inc. is seeking a Field Service Technician to service and support AV, access control, and CCTV systems at client sites across commercial, educational, and enterprise environments.

The role requires troubleshooting, preventative maintenance, and on-site installation support, with a focus on delivering reliable, high-quality system performance. You will diagnose hardware, networking, and programming issues, communicate findings clearly, and document actions taken.

Qualifications

• 3–5+ years of AV or low-voltage field experience in commercial environments.
• Strong understanding of AV systems and network basics.
• Certifications from manufacturers (Crestron, Extron, Q-SYS, Biamp) are a plus.

Responsibilities

• Diagnose and repair AV systems, including DSPs, amplifiers, speakers, projectors, and control systems.
• Replace and reconfigure faulty equipment; coordinate with manufacturers for support.
• Update firmware and adjust system configurations; perform preventive maintenance.

Skills

AV Systems

Low-voltage wiring

Troubleshooting

Customer service

Project coordination

Education

HS Diploma or equivalent

BA/BS in a technical field

Industry certifications preferred

Tools

Crestron

Q-SYS

Extron

Biamp

Dante

Job description

We’re seeking a versatile and motivated Field Service Technician with experience in Audio Visual (AV) systems, Access Control , and Security Camera (CCTV) installations and support. This role involves traveling to client sites to troubleshoot, maintain, and support a wide range of integrated technology systems across commercial, educational, and enterprise environments. The ideal candidate has a strong technical foundation, customer service skills, and the ability to work independently or as part of a cross-functional technical team. With every position, we look for teammates who share our core values: Can-Do-IT Attitude, Desire to Own IT, and Pride in Doing IT Right!Responsibilities of the Field Service TechnicianTechnical Skills & Knowledge AV SystemsDiagnose and repair audio DSP systems , amplifiers & speakers, video displays & projectors , control systems & touch panels , video conferencing systems ( e.g. Teams Room kits)Replace and reconfigure failed or malfunctioning equipment ; communicate with manufacturer tech supportUpdate firmware and system configurationsPerform preventative maintenance and system checks on installed systemsRead and interpret blueprints, signal flow diagrams, and schematics Networking , Video, Audio, & ControlBasic IP networking (Static vs DHCP , VLAN awareness , IP conflicts )Video-over-IP requirements (IGMP snooping, QoS, jumbo frames)PoE power budgets and classesHDMI and HDBaseT video systems (e.g. EDID, HDCP)Other AV signals, uses, and limitations (SDI, USB, balanced and unbalanced audio, speaker signals)Troubleshoot device communication issuesMake programming adjustments when needed (e.g. Q-SYS, Crestron) Cabling & HardwareRepair and re-terminate Cat 6, BNC , speaker wire , euroblock connectorsTest cabling and endpointsMaintain rack integrity and labelingIdentify and document poor installation practices Assist with project work as needed, including installation of AV racks, displays, control systems, access control panels, and security cameras Experience with security cameras or access control systemsProblem-Solving & Communication SkillsCommunicate clearly with clients and end users ; explain issues in non-technical terms Document findings and corrective actions ; provide clear service reports and time tracking Diagnose root cause, not just symptoms Determine whether issue is hardware, programming, network, or user error Escalate appropriately when engineering support is required Manage multiple service calls per day efficientlyEducation , Certifications , & Experience3–5+ years of AV or low-voltage field experience in commercial environmentsHigh school diploma or equivalent (technical training beneficial )BA/BS degree in a related technical field, or equivalent industry experience preferredManufacturer certifications preferred (Crestron, Extron, Q-SYS, Biamp, etc.) AVIXA CTS certification preferred QSC Q-SYS Level 0 and Level 1preferred Dante Level 1 and 2preferred Beneficial: Crestron Commercial Technician Certification or CTI-P101 Foundations of Crestron Programming CertificationBeneficial:Additional certifications or formal training by technology manufacturers such as Biamp, Shure, Yealink, LTS, Comba, Leviton, LegrandAttitudes & HabitsIndependent and self-directedStrong critical thinkingCalm under pressureOrganized and detail-orientedCustomer-service mindsetProfessional appearance and demeanorPhysical & Other RequirementsA valid driver’s license, a clean driving record, and reliable transportation to work.Ability to lift large items up to 70 pounds, and 50 pounds overhead.Ability to pass a drug test.Comfortable working on ladders and liftsAbility to work in both construction and office environmentsAbility for full-time workOSHA 10 preferred ; OSHA 30 beneficialBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceWork Location: In personYou should be proficient in:Low Voltage Cabling InstallationAudio-Visual (AV) SystemsBasic IP networkingBIAMPCRESTRONCTI-P101 Foundationsdante level 1 and 2EXTRONPoE power budgets and classesprogramming adjustmentsHDMI and HDBase T video systems