Senior Field Service Technician

Oshkosh Corporation; Connecticut; On-site; USD 73,000 - 118,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Job summary

Oshkosh Corporation is seeking a Senior Field Service Technician to support the S-Series front discharge mixer product nationwide. You will diagnose, repair, and service equipment at customer sites across the United States, traveling within assigned territories and providing on-site training to customers.

The role includes leading junior technicians, coordinating with dealers, and ensuring customer satisfaction through timely, safe service operations.

Qualifications

• High school diploma or GED required with 5+ years of relevant experience in machine assembly, light fabrication, or related contracting experience.
• Valid driver’s license required at all times.
• Ability to possess a DOT card.
• Strong mechanical/technical skills with customer communication strengths.
• Travel up to 80%, including overnight travel up to 20%.

Responsibilities

• Monitor customer product readiness to support diagnostics and repairs.
• Provide product orientation classes at customer locations.
• Diagnose and repair equipment onsite at customer locations.
• Assist dealer service technicians with diagnosing and repairs.
• Follow up on repairs to ensure customer satisfaction.
• Troubleshoot customer concerns and develop resolutions.
• Lead and mentor other Field Service Technicians as required.

Skills

Strong mechanical skills

Customer relationship

Communication skills

Education

High School Diploma or GED

Associate Degree in Diesel Equipment Technology

Tools

CDL

Job description

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

The Senior Field Service Technician will support the Oshkosh S-Series front discharge mixer product. This role will also be responsible for performing diagnostics and repairs at customer sites throughout the US for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues. They may be responsible for traveling to customers sites within their assigned territory (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner.

TRAVEL REQUIREMENTS:

• This position will be based in the field and require daily/weekly travel within assigned territories

• Technicians will be provided a company vehicle and a company fuel card to pay for vehicle expenses

• Must be able to be insured by Oshkosh Corporation

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.

• Provide product orientation classes at customer locations for various products.

• Onsite at customer locations, diagnose and repair all issues related to equipment.

• Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.

• Follow up on repairs made to customer equipment, to ensure customer is satisfied.

• Troubleshoot customer concerns and develop best resolution.

• Lead and mentor other Field Service Technicians as required.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED and five (5) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role_._

• Valid driver’s license must be maintained at all times.

• Ability to possess a DOT card.

• Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths.

• Ability to travel up to 80%, including overnight travel up to 20%.

STANDOUT QUALIFICATIONS:

• Associates Degree in Diesel Equipment Technology or related field.

• Commercial Driver’s License (CDL).

• Experience in hydraulic and electrical troubleshooting

WORKING CONDITIONS:

The followingrepresentsgeneral working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This position is based in a manufacturing or production/fieldenvironment and may involve exposure to loud noise, dust, moving machinery, or temperature fluctuations.

• The role may require standing for extended periods, repetitive motions, lifting items up to 50 pounds, bending, kneeling, climbing, or using tools and equipment.

• Proper personal protective equipment (PPE)must be worn whenrequired.

• Visual and auditory acuity are needed for safe equipment operation and effective communication in a busy workspace.

• Reasonable accommodations will be considered for qualified individuals with disabilities to ensure access to all essential job functions.

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Pay Range:

$73,200.00 - $117,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate’s experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation’s legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be “U.S. Persons,” as defined in these regulations. Generally, a “U.S. Person” is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.