Senior Field Service Technican

ABB; United States; Remote; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Job summary

ABB in the United States is seeking a Field Service Technician to deliver on-site and remote service work, troubleshoot issues, and perform installation, commissioning, maintenance, and upgrades for critical power equipment. You will ensure customer satisfaction by communicating timelines and expectations, while supporting safety and quality standards.

You will coach technicians, prepare material lists, and identify improvements, building strong relationships with customers in Virginia.

Qualifications

• Requires strong communication (written and verbal) across organizational levels.
• Proficient with MS Office; basic project management skills.
• Ability to write test plans and reports detailing results.
• Organized and able to meet deadlines for admin duties.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks including identifying issues and on-site troubleshooting within certified areas.
• Execute installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, and end-of-life services.
• Coach technicians and supervise complex site activities; train team members and customers when needed.
• Prepare material lists for service activities and ensure quality standards for parts and equipment.
• Identify opportunities for product and quality improvements and communicate them to management.
• Follow safety protocols and maintain safe work and environmental practices.

Skills

Communication skills

Microsoft Office

Project management

Test plans/reports

Organizational skills

Work authorization (US)

Education

Bachelor's degree in Electrical Engineering / Electrical Engineering Technology

Associate degree in electrical technology

High School Diploma / GED with related experience

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions.

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

The work model for the role is: Remote {#LI-Remote}, successful candidates will be located in Virginia.

• Work on-site with customers to identify opportunities for operational improvement
  and eliminate pain points.

• Perform field service tasks, including identifying technical issues and conducting
  on-site troubleshooting within certified areas.

• Execute installation and commissioning, maintenance, repairs, extensions,
  upgrades, retrofits, end-of-life services, and replacements.

• Support the certification process of Associate Field Service Technicians and Field
  Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers.

• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions.

• Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally.

• Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service.

• Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents.

Qualifications for the role:

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology
  with 4+ years’ experience servicing critical power equipment OR Associates Degree
  in electrical technology with 6+ years’ experience in servicing critical power
  equipment OR High School Diploma/GED and equivalent work and/or military
  experience (8+ years) servicing critical power equipment.

• Advanced level ability to interact and communicate (written and verbal) information
  to varying levels within the organization. Collaborates well with others.

• Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel.

• Advanced ability to write test plans and reports detailing test results.

• Advanced ability to stay organized and meet deadlines on administrative duties.

• Works with a sense of urgency and ownership; until the job is complete!

• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinectionary Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinectionary Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?