Senior Field Service Representative

InterFuze Corporation; Edgewood (MD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional growth and training

Collaborative team in national mission

Job summary

InterFuze Corporation seeks a Senior Field Service Representative to provide technical program support, sustainment maintenance, and onsite fielding for CBRNE mission equipment across U.S. installations.

The role requires extensive travel (≈42 weeks/year) and independent coordination with unit commanders, military leadership, and Government stakeholders to maintain equipment readiness throughout the mission cycle.

Qualifications

• Bachelor's Degree or equivalent.
• Demonstrated ability to provide technical program support, sustainment-level maintenance, and onsite fielding support.
• Requires extensive travel, approximately 42 weeks per year, primarily to military installations throughout the continental United States.
• Strong written and verbal communication skills, including professional interaction with unit commanders, military leadership, Government representatives, and technical stakeholders.

Responsibilities

• Serve as the primary technical and field point of contact for assigned US&R and MCAS units.
• Provide technical program support, sustainment-level maintenance, and onsite fielding support for assigned CBRNE mission equipment.
• Establish and maintain professional working relationships with unit commanders, military leadership, Soldiers, Government representatives, and program stakeholders.
• Coordinate directly with supported units before, during, and after scheduled field activities.
• Conduct onsite sustainment visits, equipment inspections, PMCS, inventories, technical assessments, and equipment familiarization.
• Support equipment sustainment, recovery, refresh, recertification, and fielding throughout the equipment lifecycle.

Skills

CBRNE Field Service

Technical program support

Sustainment maintenance

Field support coordination

DoD security clearance

Travel readiness

Communication skills

Education

Bachelor's degree or equivalent

Tools

LIS (Logistics Information System)

Job description

Brief Description

InterFuze was conceived and created to be a model for service excellence, both to customers and our staff. With a vision to be the partner of choice for government services, we are experiencing rapid growth and expansion of our capability offerings. We are committed to offering a work environment that is welcoming and inclusive, while developing and enabling our staff to reach their full potential. Discover your future with us.

Brief Description

InterFuze was conceived and created to be a model for service excellence, both to customers and our staff. With a vision to be the partner of choice for government services, we are experiencing rapid growth and expansion of our capability offerings. We are committed to offering a work environment that is welcoming and inclusive, while developing and enabling our staff to reach their full potential. Discover your future with us.

Our Logistics and Mission Support Division is seeking a Senior Field Service Representative to join our team in support of Command and Control CBRN Response Element - Bravo (C2CRE-B) and Defense CBRN Response Force mission (DCRF).

About The Role

We are seeking an experienced Senior Field Service Representative to provide technical program support, sustainment-level maintenance, and onsite fielding support for CBRNE mission equipment.

The Senior FSR will serve as the primary field and technical representative for assigned Urban Search & Rescue (US&R) and Mass Casualty Decontamination System (MCAS) equipment sets and supported military units. This position requires extensive travel to military installations throughout the United States to conduct sustainment activities, equipment inspections, recovery and fielding operations, technical support, and equipment familiarization.

The Senior FSR is expected to work independently and communicate directly and professionally with unit commanders, military leadership, Soldiers, Government representatives, and other program stakeholders to coordinate support requirements and maintain equipment readiness throughout the mission cycle.

Key Responsibilities

• Serve as the primary technical and field point of contact for assigned US&R and MCAS units.


• Provide technical program support, sustainment-level maintenance, and onsite fielding support for assigned CBRNE mission equipment.


• Establish and maintain professional working relationships with unit commanders, military leadership, Soldiers, Government representatives, and program stakeholders.


• Coordinate directly with supported units before, during, and after scheduled field activities.


• Conduct onsite sustainment visits, equipment inspections, PMCS, inventories, technical assessments, and equipment familiarization.


• Support equipment sustainment, recovery, refresh, recertification, and fielding throughout the equipment lifecycle.


• Evaluate equipment condition and identify shortages, maintenance requirements, damaged components, calibration and shelf-life requirements, and potential obsolescence concerns.


• Identify equipment-readiness risks and communicate requirements to the Program Manager and appropriate program personnel.


• Coordinate repair requirements, replacement parts, Authorized Stockage List (ASL) support, and other logistics actions necessary to maintain mission readiness.


• Lead joint inventories with supported military units during equipment recovery and fielding activities.


• Verify equipment configuration, serial-number accountability, load plans, packing documentation, and applicable equipment records.


• Support resolution of fielding discrepancies, missing or damaged equipment, and equipment-readiness concerns.


• Maintain accurate equipment, maintenance, inventory, and field-support information within the program's Logistics Information System (LIS).


• Prepare trip reports and required documentation following field activities.


• Maintain awareness of supported units' upcoming training, mission requirements, and operational events to anticipate support requirements.


• Provide technical guidance, equipment familiarization, and sustainment support to Soldiers and Government personnel.


• Support warehouse refresh activities when not traveling, including equipment inspection, technical assessment, maintenance coordination, quality verification, and preparation for fielding.


• Assist with identification of equipment obsolescence and technical evaluation of potential replacement solutions.


• Support development and continuous improvement of program work instructions, technical procedures, and lessons learned.


• Train and mentor CBRN Logisticians and other program personnel supporting US&R and MCAS equipment.


• Coordinate with the Program Manager, Warehouse Manager, CBRN Technicians, logisticians, maintenance personnel, and other Senior FSRs to support changing priorities and surge requirements.

What We Offer

• Competitive salary and benefits package.


• Opportunities for professional growth and training.


• A collaborative team environment working on a critical national mission.

Requirements

• Bachelor's Degree or equivalent.


• Minimum ten (10) years of experience as a CBRNE Field Service Representative (FSR).


• Demonstrated ability to provide technical program support, sustainment-level maintenance, and onsite fielding support.


• Ability to independently coordinate and execute field-support activities.


• Requires extensive travel, approximately 42 weeks per year, primarily to military installations throughout the continental United States.


• Strong written and verbal communication skills, including the ability to communicate professionally with unit commanders, military leadership, Government representatives, and technical stakeholders.


• Ability to assess equipment condition, identify maintenance and logistics requirements, and communicate issues affecting equipment readiness.


• Ability to interpret technical manuals, Bills of Material (BOMs), load plans, inventory records, and related technical documentation.


• Strong organizational and time-management skills with the ability to manage multiple priorities independently.


• Ability to work effectively both independently in the field and as part of an integrated program team.


• Must have or be able to obtain and maintain DoD security clearance at the required level (Secret) prior to starting work. Eligibility to obtain and hold a DoD clearance requires U.S. citizenship.


• Must have a valid driver's license.


• Employment is contingent upon the successful completion of a background check and drug screening.

Preferred Qualifications

• Knowledge of Department of Defense contracts and contractor support environments.


• Knowledge of the CBRN Response Enterprise mission, including DCRF and C2CRE-B.


• Direct experience supporting US&R and/or MCAS equipment sets.


• Experience supporting military CBRN response organizations or comparable CBRNE operational missions.


• Experience working directly with military unit commanders and senior unit leadership.


• Experience with equipment sustainment, recovery, refresh, recertification, and fielding.


• Experience with Logistics Information Systems, maintenance-management systems, and serialized property-accountability processes.


• Familiarity with ASL management, calibration, shelf-life management, equipment lifecycle management, and obsolescence identification.


• Experience training and mentoring technical, logistics, or field-support personnel.

Summary

What Success Looks Like in This Role

The successful Senior FSR will be both a technical expert and a trusted representative of the program in the field. This individual must be capable of arriving at a supported military unit, establishing a professional relationship with unit leadership, understanding the operational requirement, independently assessing equipment condition, coordinating required support, and clearly communicating issues that could affect readiness, schedule, or mission execution.

Because this position spends a significant portion of the year supporting units in the field, professionalism, reliability, sound judgment, initiative, technical credibility, and the ability to build productive relationships with military leadership are essential.

Travel Requirements

This position requires extensive travel, approximately 42 weeks per year, primarily to military installations throughout the continental United States.

Travel routinely includes multi-day trips, air and vehicle travel, and work at military installations and field locations. Work schedules while traveling may vary based on unit availability, training schedules, and mission requirements.

The Senior FSR must be comfortable traveling independently and representing InterFuze directly with military unit leadership and Government stakeholders.