Field Service Engineer II

EMSAR - Equipment Management Service and Repair; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

EMSAR - Equipment Management Service and Repair seeks a Field Service Engineer to perform preventive maintenance and repair on hospital beds, exam tables, and patient care devices. The role includes on-site service, documentation, and coordination with dispatchers.

EMSAR provides all tools and paid technical training. Work is Monday–Friday, with regional travel to client facilities as needed. This intermediate-level position offers growth in a national healthcare technical services company.

Qualifications

• Read and interpret technical manuals, safety procedures, and guidelines.
• Familiar with field service engineering practices and equipment.
• Proficient in intermediate-level troubleshooting and repair.

Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds and related equipment.
• Provide engineering and technical service support to customers.
• Manage work orders using EMSAR’s service platform; documentation ~25% of daily work.
• Coordinate with dispatchers for scheduling and assignments.
• Maintain professional appearance and organized tools during service calls.
• May work at designated client facilities on a regular basis.

Skills

Technical documentation

Field service practices

Troubleshooting

Education

High School Diploma or equivalent

Associate degree or trade/technical certification

Tools

ServiceMax

Job description

Company Overview

Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.

• On-site technical field support (maintenance and repair)
• FDA field change orders and recalls
• FDA compliance and validation services
• Technical training and education

Field Service Engineer

Company Overview

Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.

EMSAR’s Service Offerings Include

• On-site technical field support (maintenance and repair)
• FDA field change orders and recalls
• Equipment installation
• FDA compliance and validation services
• Technical training and education

Position Summary

This intermediate-level field position is responsible for performing preventive maintenance, and repair on a variety of medical equipment and devices, which could include but not limited to hospital beds, exam tables and self service blood pressure kiosks.

EMSAR provides all necessary tools and paid technical training.

This position is Monday-Friday, business hours.

Key Responsibilities

• Perform on-site preventive maintenance and repairs on hospital beds.
• Provide intermediate-level engineering and technical service support to customers.
• Manage and complete assigned work orders using EMSAR’s service management platform (ServiceMax). Approximately 25% of daily work involves documentation and system updates.
• Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.
• Perform additional duties as assigned by supervisors or management.
• Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.
• May be assigned to work regularly at designated client facilities.

Qualifications

Qualifications & Skills

Technical And Analytical Skills

• Ability to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.
• Knowledge of commonly used field service engineering practices, procedures, and equipment.
• Intermediate-level troubleshooting and technical repair skills.

Communication & Interpersonal Skills

• Strong verbal and written communication skills.
• Ability to maintain positive working relationships with internal teams and external clients.

Organization & Time Management

• Ability to prioritize tasks, plan work efficiently, and manage time effectively.
• Capable of working independently with limited supervision while following established guidelines.

Minimum Education & Experience

Option 1

• High School Diploma or equivalent
• 2–4 years of technical or field service experience

OR

Option 2

• Associate’s degree or trade/technical school certification
• 1+ year of technical experience (internship, apprenticeship, or externship acceptable)

Additional Requirements

• Valid driver’s license and proof of liability insurance
• Ability to operate personal, fleet, or rental vehicles

Work Environment & Physical Requirements

• Frequent standing, walking, bending, squatting, and stair climbing while performing service work.
• Extended periods of computer use for service documentation and reporting.
• Ability to use both hands to handle tools and small components without restriction.
• Ability to lift up to 50 lbs and move equipment up to 125 lbs.
• Regional travel, including day and occasional overnight trips

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.

EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.

This Employer participates in E-Verify, a service of DHS and SSA.