Senior Field Service Engineer

Zeiss Group in; Dublin (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS invites applications for a Senior Field Service Engineer to service, install, troubleshoot, and repair highly complex ZEISS equipment at customer sites. You will minimize downtime and serve as a technical resource for customers and fellow engineers worldwide.

Role requires 3–5 years in field service, experience with automated/electron-beam systems, and willingness to travel up to 50%. Excellent English communication is essential, German is a plus.

Qualifications

• Associate degree or technical certification in mechatronics, mechanical engineering, engineering, a natural science, or related technical field.
• Bachelor's degree from a university of applied sciences or comparable institution is preferred.
• 3-5 years of relevant professional experience in a field service or technical service environment.
• Experience servicing automated systems; electron- or ion-beam systems are preferred.
• Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
• Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
• Willingness and ability to travel domestically and internationally up to 50%.

Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment and accessories across the assigned portfolio.
• Diagnose mechanical, hardware, software, and system failures and develop practical solutions.
• Coordinate and implement complex technical solutions to minimize customer downtime.
• Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams.
• Perform installation, maintenance, and repair activities domestically and internationally as needed.
• Build and maintain strong relationships with customers and sales teams for complex applications.
• Plan and deliver complex technical training for customers and employees.

Skills

Customer service orientation

Excellent communication

Troubleshooting

Teamwork

Problem-solving

Education

Associate degree or technical certification in mechatronics or related field

Bachelor's degree preferred

Tools

Electron-beam systems experience

Automated systems experience

Job description

About Us

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Senior Field Service Engineer is a highly experienced technical expert who services, installs, troubleshoots, and repairs complex ZEISS equipment at customer sites. This person handles difficult technical problems independently, minimizes equipment downtime, and serves as a technical resource for both customers and other service engineers.

What you’ll do

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment, systems, and associated accessories across the assigned portfolio.
• Diagnose mechanical, hardware, software, and system failures, applying sound judgment to develop practical solutions aligned with customer needs and organizational objectives.
• Coordinate and implement complex technical solutions and determine the most cost-effective resolution to minimize customer downtime.
• Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams, including support for significant, unique, or escalated issues.
• Perform installation, maintenance, and repair activities domestically and internationally, as business needs require.
• Build and proactively maintain strong relationships with customers and sales teams, particularly for technically complex applications.
• Apply knowledge of customer business drivers, service key performance indicators, and ZEISS commercial objectives to improve financial performance and identify new business opportunities.
• Plan and deliver complex technical training for customers and employees, including on-the-job, regional, factory-based, and on-site training as qualified.
• Guide and support new or less experienced team members by sharing technical expertise, service knowledge, and best practices.
• Serve as a local subject-matter expert and primary point of contact for designated products, systems, or technical topics.
• Prepare, adapt, and maintain technical documentation and define spare-parts lists as required.
• Complete service reports, expense reports, quality reports, and other required documentation accurately and within established timeframes.
• Exercise independent judgment in selecting methods, techniques, and evaluation criteria to achieve effective service outcomes.
• Support multiple product markets and contribute technical insight that may influence longer-term local service goals and priorities.

Qualifications

• Associate degree, technical certification, or equivalent technician training in mechatronics, mechanical engineering, engineering, a natural science, or a related technical field;
• a bachelor's degree from a university of applied sciences or comparable institution is preferred.
• Three to five years of relevant professional experience in a field service or technical service environment.
• Experience servicing automated systems;
• experience with electron- or ion-beam systems is preferred.
• Advanced technical knowledge demonstrated through relevant experience, completion of required product training, and a strong understanding of assigned products and service processes.
• Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
• Strong service and customer orientation, including experience supporting demanding customers.
• Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
• Strong teamwork, communication, sound judgment, assertiveness, and hands-on problem-solving skills.
• Willingness and ability to travel domestically and internationally up to 50%.

Compensation & Benefits

The annual pay range for this position is $91,000 - $114,000. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions.

Benefits

• Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities.

The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Maria Khalil Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible.

That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements.

After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.