Senior Field Service Analyst

Mainspringenergy; Edison (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Mainspring Energy, based in Edison, California, is seeking an O&M Analyst/Planner to maintain work orders, manage scheduling workflows, and ensure data quality across O&M management systems. Candidates should have at least 5 years of experience in planning and scheduling, and ideally knowledge of ERP systems like SAP or Salesforce.

Physical capability to lift up to 50 lbs, with a Bachelor’s degree in relevant fields. This position is crucial for optimizing field service management and ensuring operational excellence.

Qualifications

• Bachelor's degree or equivalent industry experience.
• 5+ years of experience in planning, scheduling, or related operational roles.
• Experience supporting geographically dispersed operations.

Responsibilities

• Audit and maintain high-fidelity data across all O&M management platforms.
• Coordinate and schedule planned outages within the FSM.
• Oversee the lifecycle of parts transactions and logistics.

Skills

Experience with ERP systems

Planning and Scheduling

Data Analysis

Problem-solving

Communication

Education

Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, Data Analytics, or related field

Tools

Salesforce

SAP

Microsoft Dynamics 365

Job description

About Mainspring

Mainspring Energy manufactures and delivers fuel‑flexible, low‑emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities. Mainspring also partners with global energy leaders including AEP, NextEra Energy Resources, Schneider Electric, and more.

The core values that ground our work, guide our decisions, and connect us together:

• Pragmatic Optimism
• Excellence without Ego
• Proactive Collaboration

A successful candidate will have experience working with enterprise resource planning (ERP) or systems such as quickbase, Salesforce Lightning or equivalent system. The O&M Analyst / Planner is responsible for maintaining work orders, transacting parts, managing scheduling workflows, and contributing to continuous improvement of FSM functionality and data integrity. The O&M Analyst will serve as the subject matter expert for our Field Service Management system, playing a key role in future tool optimization.

Field Service Management (FSM) & Data Governance

• Ensure Data Quality and Accuracy: Systematically audit and maintain high‑fidelity data across all O&M management, inventory, and CMMS/ERP platforms
• Standardize Work Order Lifecycle: Define and enforce standardization metrics from creation to closure, ensuring compliance and data integrity across all field service requests
• Lead Process Improvements: Proactively identify bottlenecks in current workflows, recommend system enhancements, and lead implementation initiatives to optimize FSM functionality
• Drive Workflow Standardization: Develop, document, and deploy best practices to streamline operations and drive overall operational excellence across geographically dispersed teams
• User Training & Enablement: Serve as the functional Subject Matter Expert (SME) to train, onboard, and support system users on FSM workflows and ERP/CRM updates

Work Order Scheduling

• Strategic Planning & Scheduling: Coordinate and schedule planned outages within the FSM, balancing technician availability, client SLAs, and operational priorities
• Audit & Compliance: Conduct routine audits of the Work Order system to identify anomalies, resolve errors, and ensure accurate reporting
• Cross-Functional Integration: Seamlessly integrate diverse field requests—including Field Service Requests, Field Engineering Studies, and ad-hoc maintenance demands—into executable, well‑scoped Work Orders

Inventory, Parts, & Logistics Management

• Execute Parts Transactions: Oversee the end‑to‑end lifecycle of parts transactions, including issuing, transacting, and processing returns within the inventory management system
• Workflow Optimization: Standardize O&M parts workflows to minimize discrepancies, reduce lag time, and audit financial/physical transactions for precision
• Logistics & Resource Coordination: Partner closely with supply chain and logistics teams to guarantee that parts, specialized tools, and third‑party contractors are aligned and available to support field service execution

Physical Requirements

• Physical Capability: Ability to safely lift, carry, and move equipment or parts weighing up to 50 lbs as required by operational or inventory needs

Minimum Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, Data Analytics, or related field; equivalent industry experience may be considered in lieu of degree
• 5+ years of experience in planning, scheduling, operations coordination, maintenance planning, field service, supply chain, or related operational roles
• Experience supporting geographically dispersed operations and field service organizations
• Demonstrated experience managing multiple priorities in a fast‑paced operational environment
• Excellent organizational, communication, and problem‑solving skills

Preferred Qualifications

• Experience within distributed energy, power generation, utilities, industrial services, manufacturing, or maintenance operations.
• Experience working with ERP, CRM, and work management systems including:
• SAP
• Salesforce
• Salesforce Lightning
• Microsoft Dynamics 365
• Other CMMS, ERP, or field service management platforms
• Experience supporting system implementations, upgrades, or workflow redesign initiatives.
• Familiarity with inventory management and parts transactions.
• Experience developing KPIs, operational dashboards, and reporting tools.

This compensation and benefits information is based on Mainspring Energy's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job‑related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company‑specific knowledge.

Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.