Senior Field Service AI QA Reviewer (Remote, Contractor)

AuraOne, Inc.; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

AuraOne, Inc. is seeking a Senior Field Service Technician specialist operations AI reviewer to evaluate outputs against established workflows, policy, and stakeholder fit.

This role grades tone and escalation logic and flags policy gaps to ensure high-quality results. The contractor will document the right next steps to help the modeling team train on improving AI performance, while maintaining reviewer-quality scores across calibration cycles.

Qualifications

• Direct working experience in senior field service technician specialist operations on real teams.
• Clear written reasoning that names the policy or workflow being applied.
• Reliable async availability for at least 10 hours per week.

Responsibilities

• Review AI outputs against current workflows, playbooks, and firm policy.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Skills

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Senior Field Service Technician

Job description

AuraOne, Inc. is seeking a Senior Field Service Technician specialist operations AI reviewer to evaluate outputs against established workflows, policy, and stakeholder fit.

This role grades tone and escalation logic and flags policy gaps to ensure high-quality results. The contractor will document the right next steps to help the modeling team train on improving AI performance, while maintaining reviewer-quality scores across calibration cycles.