Senior Field Representative, Support CIP

Ricoh USA, Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K

HSA & FSA

Tuition assistance

Paid time off

Comprehensive insurance

Job summary

Ricoh USA, Inc. seeks a Senior Field Representative to service and train on Ricoh business solutions. The role involves installing, troubleshooting, and configuring equipment, while identifying opportunities to expand Ricoh usage and services.

You will maintain professional customer relationships, manage a personal workload, and perform essential administrative tasks. The position requires extensive travel and a high school diploma, with Ricoh’s credentials supporting your growth.

Qualifications

• High school diploma required; experience with computers, electronics, mechanics, basic network and printing software desired.
• Meets Ricoh's certification requirements as defined by management; driving required for field work.

Responsibilities

• Performs product solution services, configuration, installation, troubleshooting, and training in their area of responsibility.
• Maintains relationships with customers and Ricoh personnel; promotes Ricoh support offerings.
• Manages own workload, calls, and schedules; supports solution time management and reporting.
• Completes administrative tasks accurately and on time, logs activity, and maintains on-site inventories.
• Contributes to productivity metrics and participates in Ricoh Extra Value programs when applicable.

Skills

Field service

Product expertise

Troubleshooting

Customer training

Time management

Verbal & written communication

Microsoft Office

Networking basics

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

Senior Field Representative, Support CIP

POSITION PROFILE

This position requires solution technology-level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs/offerings. Also includes new business and other various support functions as developed or assigned.

Job Duties And Responsibilities

Technical

• Performs product specialist solution skill services, including configuring, installing, troubleshooting, networking, maintaining, and training, as assigned in their area of responsibility expertise.
• Performs full range of product repair, customer training, equipment and workflow observation, and engages in problem solving, sharing solutions to improve methods.
• Proactively seeks volume-building opportunities that result in increased utilization of Ricoh equipment, supplies, and services.
• Assembles, adjusts, maintains, and shares expertise on products according to specs and/or relevant documentation/instruction. Performs the same for equipment operations.
• Considered a resource for others when solutions-level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities.

Customer Services

• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.

Manage Workload

• Responsible for managing own time and schedule and assists in support of solutions time/schedule.
• Effectively executes all required workload management and call-handling procedures, using current field call management requirements.
• Performs a full range of services, including customer training, equipment and workflow observation, and solution presentation for improved methods.

Administrative

• Complies with all company policies and completes administrative tasks in an accurate and timely manner.
• Performs administrative duties as assigned, including maintaining required logs, processes, and reports.
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a \"car stock\" and/or customer on-site inventory as assigned/necessary.

Results

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value program opportunities as defined (CS212, etc.) and bills accordingly.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience And Certifications)

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• Requires a high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity, and printing software applications are desired.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role, as defined by the manager.
• Follow this internal link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716

Knowledge, Skills, And Abilities

• Goal-oriented, self-motivated, and committed to ongoing self-development and the development of others.
• Efficiently handles information of a highly confidential nature.
• Possesses required multi-tasking and prioritizing skills.
• Identifies problems, opportunities, and develops solutions.
• Possesses required organizational, interpersonal, and verbal communication skills.
• Is process-improvement oriented.
• Requires proficient use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and/or systems.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Extensive daily travel in an automobile between customer locations is usually required. Assignments at a customer's site or a \"walking work area\" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times.
• Occasional overnight travel may be required.
• May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
• Requires dexterity, including regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Shift work, overtime, stand-by, and/or on-call may be required.
• Work has periodic stress related to deadlines, performance expectations, an increased volume of service calls placed, and occasional contact with dissatisfied customers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, and working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8505

Job Category : Field Services

Posting Date : 2026-09-21T18:33:29+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Pittsburgh, PA, United States

Driving requirements : Personal Vehicle

Sign-on Bonus : No