Senior Field Quality Engineer (Remote)

Vertiv; Westerville (OH); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading technology company is seeking a Senior Field Quality Engineer to oversee quality management across products and services. Responsibilities include managing customer claims, leading audits, and driving quality improvements. The ideal candidate has a Bachelor's degree in engineering and 10+ years in quality management, along with strong data analysis and communication skills. The role involves 75% travel and ensuring compliance with quality standards.

Qualifications

• 10+ years of experience in quality management/engineering.
• Proven track record leading cross-functional teams.
• Strong understanding of risk management and process mapping.

Responsibilities

• Drive quality programs across products and services.
• Manage customer claims and coordinate corrective actions.
• Lead contract reviews for customer requirements.

Skills

Experience in quality management/engineering

Data analysis skills

Excellent communication skills

Stakeholder management

Knowledge of ISO certifications

Education

Bachelor’s degree in mechanical or electrical engineering

Tools

Quality Management Systems

Six Sigma

Job description

Overview

We are seeking a Senior Field Quality Engineer (Remote) to drive products, service, supplier, and customer quality across the region. This role leads cross-functional efforts to identify, resolve, and prevent quality issues, ensuring that Vertiv’s Quality Management System (QMS) is effectively implemented and continuously improved. The incumbent will be a key point of contact for internal and external quality audits, customer claims, supplier quality, Service quality, and will report on quality performance to senior leadership.

Responsibilities

Customer & Supplier Quality

• Deploy, train, and audit policies, standards, and procedures for all manufacturing sites, subcontractors (3rd parties), and service operations to ensure high product and service quality.
• Collaborating within business leads to taking corrective actions in response to manufacturing or service issues.
• Manage customer claims: coordination, root cause analysis, corrective / preventive actions.
• Lead contract reviews for customer requirements.
• Coordinate customer audits; ensure improvement actions are implemented.
• Support regional & global supplier quality teams and supply chain: drive supplier quality programs, supplier audits / corrective actions, documentation alignment with key suppliers.

Service & Product Quality

• Gain deep understanding of data impacting both service and product quality; analyze trends and metrics to identify issue areas.
• Lead cross-functional teams to resolve key quality issues and inquiries based on data.
• Initiate and drive continuous process quality improvements in respective areas; support roll-out of the Vertiv Operating System, with measurable progress.
• Share quality best practices across the region.

Quality Management Systems & Processes

• Manage Process Risk Analysis / RCCM (Root Cause Corrective Measures).
• Responsible for deployment, implementation, and sustainment of the Quality Management System.
• Maintain all QMS documentation: trip reports, audits, inspections.
• Periodically coordinate QMS reviews, report to regional leadership on system status and operations.
• Perform internal audits, track and report progress.
• Serve as contact / representative for external certification bodies (e.g. ISO) and lead ISO-related audits.

Reporting, Compliance & Other Duties

• Provide regular (e.g. weekly) reports on Key Quality KPIs, product and service issues.
• Ensure communication channels are effective within the business.
• Oversee special projects / assignments as assigned.
• Follow all internal Quality Management System (QMS) procedures, Vertiv trade-compliance rules, health & safety (H&S) and environmental protection policies.
• Report accidents, occupational illness, emergency situations; follow emergencies and operational controls as required.

Qualifications (Required)

• Bachelor’s degree in mechanical or electrical engineering, Quality, Manufacturing, or related professional experience.
• Significant experience (often 10+ years, depending on level) in quality management / engineering, including experience with product, service, and supplier quality in a manufacturing or technology environment.
• Proven track record leading cross-functional teams to resolve quality issues, performing root cause analysis, corrective and preventive action (CAPA) cycles.
• Experience with Quality Management Systems and ISO (or similar) certifications, including audits (internal and external).
• Strong data analysis skills — experience collecting, interpreting, and acting upon quality metrics / KPIs.
• Excellent communication and stakeholder management skills; ability to work across functions (manufacturing, service, supply chain, etc.).
• Good understanding of risk management, process mapping, and process improvement methodologies.
• Commitment to compliance, safety, environmental, H&S standards.
• High confidence abilities in leading and conducting meetings and discussions
• Experience in construction activities and manufacturing facilities
• Strong communication skills

Preferred Skillsets

• Advanced degree or certification in quality management (e.g. Six Sigma, CQE, ISO Lead Auditor).
• Experience with Vertiv or similar critical infrastructure / technology / manufacturing companies.
• Mechanical, thermal, electrical, liquid cooling systems knowledge and experience and/ or advanced knowledge

Physical & Environmental Demands

• Climb ladders, roof structural equipment, confined spaces, construction sites, a variety of environmental conditions

Time Travel Required

• 75% travel