Senior Field Maintenance Lead

amherstgroup; Raleigh (NC); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Annual bonus

401k match

Medical, dental, vision

Paid time off

Maternity leave

Parental leave

Backup childcare

Job summary

Main Street Renewal is seeking experienced Maintenance Technicians to perform daily repair tasks across multi-family and single-family properties. You will handle plumbing, electrical, carpentry, and general maintenance, ensuring timely completion and quality service to residents.

Ideal candidates bring 4+ years of maintenance experience, strong customer-service skills, and the ability to multitask in a fast-paced field environment. Travel among metro-area properties is expected.

Qualifications

• High school diploma required.
• Service-minded approach to all aspects of the job.
• 4+ years of prior maintenance experience; minimum of 1 year in maintenance with single-family or multi-family property management.
• Vocational/technical school and/or college considered a plus.
• Knowledge of building and property management codes.
• Knowledge of electrical, plumbing, carpentry, lock/key, and general household repairs.
• One or more of HVAC, plumbing, or electrical certification preferred.
• Ability to calm and diffuse escalated customer complaints/issues.
• Excellent follow-up and organizational skills.
• Must have a current and valid driver’s license as you will be operating a company vehicle.
• Must be at least 21 years old.
• Must be able to multi-task in a fast-paced work environment.

Responsibilities

• Review the calendar each day for assigned work orders to be completed, gather all requested repair information, ensure supplies are available, and manage daily tasks across the team.
• Ensure all team members and the Lead are assigned and complete a minimum of five work orders per day.
• Close out all work orders in a timely manner and address any outliers.
• Schedule daily tasks and communicate with residents regarding expected arrival times.
• Complete all requested property maintenance within SLA turnaround times and scope.
• Document all completed work by taking before and after photos.
• Coach, train, guide, and hold accountable all team members to ensure success of the team and branch.
• Onboard new technicians and train existing technicians to improve skills and productivity.
• Track supplies and tool usage for restocking and servicing.
• Perform rekeying of properties and other specific repair or securing work as part of property condition management.
• Contribute to a positive move-in experience and perform pre-move-in audits/repairs.

Skills

Service-minded

Customer service

Organizational skills

Problem solving

Education

High school diploma

Vocational/technical training

Tools

HVAC certification

Job description

Main Street Renewal is seeking experienced Maintenance Technicians to perform daily repair tasks across multi-family and single-family properties. You will handle plumbing, electrical, carpentry, and general maintenance, ensuring timely completion and quality service to residents.

Ideal candidates bring 4+ years of maintenance experience, strong customer-service skills, and the ability to multitask in a fast-paced field environment. Travel among metro-area properties is expected.