Senior Field IT Support Engineer

Anna Jaques Hospital; United States; On-site; USD 44,000 - 62,000; Full time

Job summary

Beth Israel Lahey Health seeks a Lead Field Support Technician to deliver Tier 2/3 in-person IT support across the enterprise. You will escalate, triage, and resolve complex requests, while guiding junior staff and maintaining strong customer relations.

The role emphasizes Windows/Mac OS support, Citrix, and ITSM tools. The position requires 5–8 years of enterprise IT support experience, an A+ certification, and a focus on security and performance.

Qualifications

• High School diploma or GED required.
• A+ Certification required.
• 5-8 years related work experience in large enterprise IT support.
• Expert knowledge of Windows and macOS environments.
• Solid experience with Citrix, Active Directory, Exchange, O365.

Responsibilities

• Provide Level 2.5/3 in-person support and escalation for tickets.
• Coordinate customer support issues with timely responses and outcomes.
• Diagnose and resolve desktop and peripheral issues, including security and authentication.
• Handle network-related tasks including IP and DNS.
• Mentor staff and contribute to training and knowledge sharing.

Skills

A+ Certification

Windows 10

Mac OS

Active Directory

Exchange

Office 365

Citrix

ITSM systems

Networking basics

Printer support

Education

High School diploma or GED

A+ Certification

Tools

ServiceNow

Remedy

Windows Server

Microsoft 365

Citrix

DNS/IP

Job description

Beth Israel Lahey Health seeks a Lead Field Support Technician to deliver Tier 2/3 in-person IT support across the enterprise. You will escalate, triage, and resolve complex requests, while guiding junior staff and maintaining strong customer relations.

The role emphasizes Windows/Mac OS support, Citrix, and ITSM tools. The position requires 5–8 years of enterprise IT support experience, an A+ certification, and a focus on security and performance.