Senior Field Engineer (QRD)

General Motors; Warren (MI); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

HSA

FSAs

Retirement plan

Paid vacation

Tuition assistance

GM vehicle discounts

Job summary

General Motors is seeking a Senior Field Quality & Reliability Engineer (QRD) in a hybrid role based in Michigan. You will lead field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems, connecting customer data with product engineering to drive quality improvements.

You will collaborate across Vehicle Software and Electronics Engineering Quality (VSEE Quality) to contain issues quickly and implement long-term fixes, while coordinating

Qualifications

• Bachelor’s degree in engineering or related field.
• Experience with vehicle systems, hardware, or embedded control systems; SW release cadence, OTA.
• Program management experience in a fast-paced environment; cross-functional issue resolution.
• Experience analyzing warranty, DTC, or field performance data.
• Ability to lead cross-functional issue resolution.
• Familiarity with AI-enabled tools, automation, or analytics to improve QRD efficiency.

Responsibilities

• Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback to create actions for field resolution.
• Identify and partition issues (Hardware vs. Software); prioritize and track using GM systems and dashboards.
• Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews and QRD calls; lead escalation forums.
• Plan and implement target sufficiency actions to contain and permanently correct QRD issues.
• Identify and manage breakpoints for service, plant, and OTA actions.
• Forecast quality and warranty performance targets and track progress against commitments.
• Track trends, Pareto drivers, and Top 20 issue lists; proactively identify emerging issues.
• Coordinate and lead global QRD alignment through influence; communicate with engineering, manufacturing, service, and supplier teams.
• Balance quality improvements with cost and warranty impact.

Skills

Program management

Cross-functional lead

Vehicle systems

Embedded control systems

OTA

Data analytics

Warranty analysis

AI-enabled tools

Problem solving

Education

Engineering degree

Tools

SI

TrackerGart

QDAP

DAS

GWM

MERS

Job description

Our Mission

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next‑generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale

Work Arrangement

This role is hybrid. The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues., Wed., Thurs.) per week, or as dictated by the business.

The Role

The Senior Field Quality & Reliability Engineer (QRD) is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems.

This role connects customer experience, data analytics, and product engineering within Vehicle Software and Electronics Engineering Quality (VSEE Quality) to drive both short‑term containment and long‑term quality improvements across global vehicle programs.

Key Responsibilities

• Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.
• Identify, partition (Hardware vs. Software), prioritize, and track issues using GM systems and dashboards.
• Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews, daily and weekly QRD calls, and other escalation forums as required.
• Plan and implement target sufficiency actions to address QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
• Identify and manage breakpoints (BP) for service, plant, and OTA actions.
• Forecast quality and warranty performance targets and track progress against commitments.
• Track trends, Pareto drivers, and maintain Top 20 issue lists.
• Proactively identify emerging issues using plant, service, and field data.
• Support fast response activities, service garage escalations, and read‑across initiatives across programs.
• Coordinate and lead global QRD alignment (GMNA priority) through influence.
• Communicate clearly with engineering, manufacturing, service, and supplier teams.
• Balance quality improvements with cost and warranty impact considerations.

Minimum (Required) Qualifications

• Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
• Program management experience, ability to manage multiple priorities in a fast‑paced environment
• Experience with vehicle systems, hardware, or embedded control systems, SW release Cadence, OTA
• Experience analyzing warranty, DTC, or field performance data.
• Ability to lead cross‑functional issue resolution efforts.
• Strong analytical, problem‑solving, and communication skills.
• Familiarity with AI‑enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI‑assisted analysis).

Preferred Skills

• Experience in Quality, Reliability & Durability (QRD), warranty, or field quality roles.
• Experience supporting CPIT, Focus CPIT, SMT Core PDT, and escalation forums.
• Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS
• Knowledge of Hardware vs. Software issue partitioning and corrective‑action processes.
• Experience working with global teams and suppliers.
• Interest in leveraging digital tools and automation to standardize QRD work.
• Automotive OEM or supplier experience.

Travel

Up to 25 % travel to suppliers and assembly plants

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SPONSORSHIP

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, H4 EAD, J-1, etc.)

Relocation

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Why Join Us

At GM, you’ll be at the forefront of shaping the future of connected, electric, and autonomous vehicles. You’ll work on cutting‑edge antenna systems alongside some of the brightest minds in automotive and RF technology — with the resources to make an impact at scale. We offer competitive compensation, growth opportunities, and a culture that values innovation, inclusion, and forward thinking. This is a unique opportunity to lead, innovate, and help millions of customers around the world stay connected on the move.

Bonus Potential

An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits

GM offers a variety of health and wellbeing benefit programs.

• medical
• dental
• vision
• Health Savings Account
• Flexible Spending Accounts
• retirement savings plan
• sickness and accident benefits
• life insurance
• paid vacation & holidays
• tuition assistance programs
• employee assistance program
• GM vehicle discounts
• more

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.