Senior Field Engineer (A) - Pheonix, AZ

Oneida Total Integrated Enterprises; Phoenix (AZ); On-site; USD 58,000 - 63,000; Full time

Job summary

Oneida Total Integrated Enterprises is seeking a motivated Senior-Level Field Engineer in Phoenix, AZ. This full-time role involves providing IT support, maintaining systems operations, and assisting users with various technical issues. Candidates should have strong technical proficiency and problem-solving skills, along with the ability to obtain a Public Trust Clearance.

Qualifications

• 5-8 years of relevant experience required.
• Excellent problem-solving and analytical skills are essential.
• Must obtain and hold a Public Trust Clearance.

Responsibilities

• Provide onsite IT support and maintain systems operations.
• Assist in troubleshooting and resolving technical issues.
• Manage user requests and ensure proper equipment distribution.

Skills

Technical proficiency

Problem-solving skills

Analytical abilities

Education

High School Diploma

Tools

Microsoft Operating Systems

SCCM

Apple Macintosh

CompTIA Network+

CompTIA A+

CompTIA Server+

CompTIA Security+

Job description

Oneida Professional Services (OTS) is actively seeking a highly motivated, full-time Senior- Level Field Engineer (A) in Pheonix, AZ.

Compensation Range: $28/Hour

Key Responsibilities:The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
• Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests
• Ensure devices are properly encrypted.
• Local On-Site Cabling
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Wireless Services
• Assist users with mobile communication devices.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
• Assist with physical inventory as needed.
• Assist with receiving and receipting property.
• Disposal Preparation Support
• Process computer equipment for disposal.
• Ensure disposal policies are properly employed.
• Ensure all devices are fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
• Troubleshoot system problems.
• Work with support staff for remote troubleshooting and repairs.
• Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases
• Gather analyze, and report end-user support trends
• Other duties as assigned

Minimum Qualifications:

• High School with 5-8 years (or commensurate experience)
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities
• Must be able to obtain and hold a Public Trust Clearance

Preferred Qualifications:

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

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About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.