Senior Federal ITIL & Service Management Advisor

Barrow Wise Consulting, LLC; Rockville (MD); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Barrow Wise Consulting, LLC in the DC area seeks an ITIL Consultant to support a DHS project. You will review incident, problem, change management and service desk operations, and assess SLA/OLA performance and user satisfaction. You will identify improvements to reliability and support while collaborating with federal stakeholders onsite or remotely.

The ideal candidate has U.S. citizenship, a bachelor's degree, 5+ years of federal consulting experience, and familiarity with FITARA, FISMA,

Qualifications

• Bachelor's degree in a related field and U.S. citizenship or eligible to work in the U.S.
• 5+ years of experience supporting federal agencies or defense organizations.
• Experience with ITIL, service management, analytics, and data governance.

Responsibilities

• Evaluate ITIL and service management processes and review incident, problem, and change management.
• Assess SLA/OLA performance, knowledge management, and user satisfaction.
• Develop findings and a prioritized improvement roadmap for federal projects.

Skills

ITIL

Service management

ITSM process review

Dashboard reporting

Analytics

Data governance

Federal consulting

Writing skills

Presentation skills

Education

Bachelor's degree in a related field

Tools

ITSM systems

PPM tools

Monitoring tools

Dashboard tools

Job description

Barrow Wise Consulting, LLC in the DC area seeks an ITIL Consultant to support a DHS project. You will review incident, problem, change management and service desk operations, and assess SLA/OLA performance and user satisfaction. You will identify improvements to reliability and support while collaborating with federal stakeholders onsite or remotely.

The ideal candidate has U.S. citizenship, a bachelor's degree, 5+ years of federal consulting experience, and familiarity with FITARA, FISMA,