Senior Facility Manager, Valet Operations

ZipRecruiter; McLean (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior Facility Manager for Valet Operations to lead teams and enhance customer experiences. In this pivotal role, you will ensure operational efficiency, manage staff, and maintain high standards of service. Your leadership will drive profitability through effective budgeting and client relations. Join a forward-thinking organization that values diversity and is committed to transforming the parking industry. This is a unique opportunity to make a significant impact in a fast-paced environment while ensuring safety and compliance.

Qualifications

• Strong leadership skills to manage and motivate teams effectively.
• Proficiency in customer service and client satisfaction.

Responsibilities

• Provide excellent customer service and address client concerns promptly.
• Hire, train, and supervise staff to ensure service quality.

Skills

Leadership

Customer Service

Budgeting

Problem-Solving

Microsoft Office

Job description

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences, eliminating the need for tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees across more than 4,000 locations in North America and Europe.

Today, we are reinventing parking because it’s essential, ubiquitous, and impacts everyone. Tomorrow, we aim to power checkout-free experiences everywhere, making daily living, working, and playing more efficient and saving valuable time.

Responsibilities

If you enjoy motivating teams through positive leadership and delivering exceptional customer service in fast-paced environments, consider joining SP+ as a Senior Facility Manager, Valet Operations.

Join us in paving the way with SP+, a diverse and innovative company!

What you’ll do

• Provide excellent customer service to clients, addressing requests and concerns promptly.
• Communicate proactively with clients to identify opportunities for operational improvements.
• Manage valet attendant relations, resolving complaints or misunderstandings diplomatically.
• Hire, train, develop, and supervise staff.
• Determine appropriate staffing levels to ensure service quality and operational efficiency.
• Ensure adherence to parking, security, and cash control procedures.
• Maximize profitability through revenue growth, marketing, expense management, and budgeting.
• Identify procurement and vendor service needs.
• Handle general accounting tasks such as accounts payable, payroll, and petty cash.
• Oversee facility maintenance to ensure cleanliness and safety standards.
• Review damage claims and implement safety improvements to prevent future incidents.
• Ensure compliance with OSHA laws through policy implementation.

Qualifications

What you need

• Leadership ability to manage and motivate teams.
• Passion for customer service and client satisfaction.
• Experience with budgeting and P&L review is a plus.
• Quick problem-solving skills.
• Proficiency with computer applications/systems (e.g., Microsoft Office) and ability to learn internal programs.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.

SP+ is an equal opportunity employer committed to diversity and inclusion in hiring, training, and promotion. We do not tolerate harassment or retaliation based on protected characteristics.

Right to Work Poster

SP+, a Metropolis Company, may use an automated employment decision tool (AEDT) to evaluate your candidacy. Data relevant to your application, including personal information, may be retained as part of your employment records if hired.

If you are applying for a New York City position and need accommodations or have questions about data retention, please contact [e-mail]. We are here to assist you.