Senior Facility Manager

CyrusOne; Fort Worth (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

CyrusOne is seeking a Senior Facility Manager in Fort Worth, TX to oversee daily data center operations and critical infrastructure. You will coordinate with on-site engineers, manage the third‑party facility management provider (JLL), and ensure service delivery meets CyrusOne standards and customer expectations.

You will lead incident response, budgeting, reporting, and build-outs within your region, while guiding staff, maintaining documentation, and ensuring compliance with SOX and internal

Qualifications

• 7+ years experience in managing and maintaining critical infrastructure.
• 10+ years supervisory or personnel management experience preferred.
• Excellent verbal and written communication skills.
• Ability to work well with all levels of people within the organization.
• Ability to direct and manage work groups.
• Excellent organizational skills.
• Ability to work well under pressure and manage multiple concurrent priorities.
• Strong customer service skills.
• Proficient with Microsoft Office.
• Willingness to adjust hours as required, including on-site extended hours during emergencies such as hurricane.

Responsibilities

• Oversee day-to-day operations of data centers and associated critical infrastructure, coordinating with on-site engineering teams.
• Manage the relationship with the third-party facility management provider (JLL) within the region to ensure operations meet CyrusOne procedures and standards.
• Lead implementation for customer orders and build-outs within the region.
• Coordinate with JLL for staff development, training, and performance actions.
• Lead incident management from inception through RCA documentation and resolution.
• Maintain capacity reporting and project cost controls; track assets and reporting for customers and internal teams.
• Support sales in placing new customer orders and act as the local point of contact for customer issues.
• Review customer contracts and represent CyrusOne in audits and required documentation.
• Manage monthly reporting, compliance activities, and SOX-related duties.
• Develop CAPEX plans and manage regional OPEX.

Skills

Leadership

Communication

Organizational skills

Budgeting/financial

Incident management

Problem solving

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Tools

Microsoft Office

Job description

Under the direction of the Regional Operations Director, oversee the daily operation of the data centers and associated critical infrastructure by managing internal and external resources and providing an exceptional customer experience each day for every customer. The Senior Facility Manager will manage the relationship with the third‑party facility management provider (JLL) within his or her region, to ensure that the facilities are being operated within the mandated CyrusOne procedures and standards. The Senior Facility Manager will manage the implementation process for all customer orders and build‑outs within his or her region.

Responsibilities

Environmental Management

• Manage day to day operations of the facilities through daily coordination with on‑site engineering teams.
• Manage the preventative and corrective maintenance program for the region.
• Provide direction to the site teams on the resolution of any incidents or issues.
• Coordinate with JLL management concerning staff recognition, reviews, career development, corrective actions and scheduling.
• Coordinate with JLL management concerning staff training or re‑training needs.
• Maintain Operations Policies, Procedures and Guidelines.
• Vendor Management for all entities working within the data centers.
• Manage our asset tracking processes, and systems.
• Reporting on assets for customers and internal.
• Incident Management – Lead the local incident manage process from incident inception, through resolution and final RCA documentation.

Capacity Management

• Maintain current status and future status reporting on all capacity thresholds within the facility.

Customer Support

• Work with centralized Implementation Managers to assure on‑time and quality delivery and customer orders and build‑outs.
• Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
• Support the Sales Organization in the placement of potential new customer orders.
• Act as single point of contact for local customer teams in the resolution of day‑to‑day issues.
• Lead and direct facility tours for new customer deals.
• Review customer contracts.
• Represent CyrusOne on customer audits and provide required documentation.

Reporting and Compliance

• Manage all internal and external monthly reporting required from the region.
• Coordinate with internal departments (e.g. Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month‑end reporting needs.
• Ensure that customer reports are accurate and delivered on‑time.
• Understand and execute Business Continuity Planning.
• Maintain updates and training for our Facility Operations Handbook.
• SOX Audits.
• Maintain documentation for all CyrusOne certifications and audits.

Budgeting and Forecasting

• Manage OPEX for the region based upon developed budgets.
• Create CAPEX plans for equipment maintenance and replacement.

Qualifications

• 7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment.
• 10+ years supervisory or personnel management experience preferred.
• Excellent verbal and written communication skills.
• Ability to work well with all levels of people within the organization.
• Ability to direct and manage work groups.
• Excellent organizational skills.
• Ability to work well under pressure and manage multiple concurrent priorities.
• Excellent time management skills.
• Strong customer service skills.
• Ability to develop and document procedures and train personnel on the procedures.
• Consistently displays a positive attitude with customer first mentality.
• Proficient with Microsoft Office.
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane.

Education / Certifications

• Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree).

Work Environment and Physical Demands

• Some stress may occur at times.
• Must be able to lift 50 pounds.
• Must be available for after hour work needs.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please read the following title: Know Your Rights.

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States.