Senior Facilities Manager

Trevett Facilities Recruitment; Greensboro (NC); On-site; USD 3,600,000 - 4,400,000; Full time

Job summary

Trevett Facilities Recruitment is seeking an experienced Senior Facilities Manager to lead facilities operations across a large, highly technical life sciences/R&D campus in Greensboro, NC. The role emphasizes critical environments, client service and operational excellence.

You will lead a multidisciplinary facilities team, oversee hard and soft FM services, and manage the account's financial performance while serving as a senior client contact with key stakeholders.

Qualifications

• Extensive facilities management leadership experience in life sciences or critical environments.
• Experience with large, complex campuses and multidisciplinary teams.
• Proven P&L/budget management experience, with strong financial acumen.
• Experience with working for FM service providers preferred.

Responsibilities

• Provide overall leadership and operational direction for facilities management across a large-scale R&D/laboratory campus.
• Lead a multidisciplinary facilities team of approximately 18 employees.
• Take overall responsibility for operational performance and service delivery of the account.
• Manage an annual operating budget/P&L of approximately $4 million, ensuring strong financial control and commercial performance.
• Act as the senior client-facing representative, developing trusted relationships with senior stakeholders and ensuring consistently high levels of service.
• Oversee technical facilities operations, maintenance, engineering and workplace services across the campus.
• Ensure critical systems and infrastructure are operated and maintained to the required standards of safety, reliability, compliance and business continuity.
• Drive preventative and planned maintenance, asset management, continuous improvement and operational efficiency.
• Manage vendors, contractors and service partners, ensuring contractual, safety, quality and performance expectations are met.
• Ensure compliance with all relevant HSE, regulatory, quality and site-specific requirements.
• Lead operational reviews, performance reporting, KPI/SLA management and continuous improvement initiatives.
• Identify opportunities to improve service delivery, efficiency and the overall client experience.
• Support projects, capital improvements and other site initiatives as required.
• Provide leadership during incidents, emergencies and other operational events, ensuring appropriate escalation and resolution.

Job description

A leading facilities and integrated services provider is seeking an experienced Senior Facilities Manager to lead facilities operations across a large, highly technical life sciences/R&D campus in Greensboro, NC.

This is a senior leadership position responsible for the day-to-day operational performance of a complex campus environment, with a strong emphasis on critical environments, technical facilities management, client service and operational excellence.

The successful candidate will lead a multidisciplinary facilities team, oversee the delivery of hard and soft FM services, manage the account's financial performance and act as a senior point of contact for the client and key stakeholders.

Key Responsibilities:

• Provide overall leadership and operational direction for facilities management across a large-scale R&D/laboratory campus.
• Lead and develop a multidisciplinary facilities team of approximately 18 employees.
• Take overall responsibility for the operational performance and service delivery of the account.
• Manage an annual operating budget/P&L of approximately $4 million, ensuring strong financial control and commercial performance.
• Act as the senior client-facing representative, developing trusted relationships with senior stakeholders and ensuring consistently high levels of service.
• Oversee technical facilities operations, maintenance, engineering and workplace services across the campus.
• Ensure critical systems and infrastructure are operated and maintained to the required standards of safety, reliability, compliance and business continuity.
• Drive preventative and planned maintenance, asset management, continuous improvement and operational efficiency.
• Manage vendors, contractors and service partners, ensuring contractual, safety, quality and performance expectations are met.
• Ensure compliance with all relevant HSE, regulatory, quality and site-specific requirements.
• Lead operational reviews, performance reporting, KPI/SLA management and continuous improvement initiatives.
• Identify opportunities to improve service delivery, efficiency and the overall client experience.
• Support projects, capital improvements and other site initiatives as required.
• Provide leadership during incidents, emergencies and other operational events, ensuring appropriate escalation and resolution.

About You:

The ideal candidate will be an experienced Senior Facilities Manager, Account Manager, Facility Director or equivalent with a strong background in complex and technically demanding environments.

• Significant facilities management leadership experience within a laboratory, life sciences, R&D, pharmaceutical, biotech, healthcare, manufacturing or other critical environment.
• Previous experience working for a facilities management/service provider rather than solely in an in-house FM environment.
• Proven experience leading multidisciplinary FM/engineering teams.
• Strong client-facing and stakeholder-management skills, with the confidence to engage with senior-level client representatives.
• Demonstrable P&L/budget management experience, ideally managing an account of approximately $4M or greater.
• Strong understanding of technical facilities management, maintenance, compliance, HSE and operational risk.
• Experience managing contractors, vendors and third-party service providers.
• Strong commercial, organisational and problem-solving skills.
• Ability to operate strategically while remaining close enough to the operation to ensure high-quality service delivery.

Key Attributes:

• Strong leadership and people-management capability.
• Highly client-focused with excellent communication skills.
• Commercially astute and comfortable owning P&L performance.
• Calm and decisive in complex or critical operating environments.
• Strong technical FM understanding.
• Able to build credibility with both technical teams and senior client stakeholders.
• Proactive, accountable and focused on continuous improvement.

Why Join?

This is an opportunity to take ownership of a high-profile, technically complex facilities operation within a critical life-sciences/R&D environment, leading a sizeable team and managing significant operational and commercial responsibility.

The role offers a competitive salary and bonus package, together with the opportunity to operate at a senior level within a sophisticated facilities management environment.