Senior Facilities Coordinator

VIXXO; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

Vixxo in Colwich, KS is seeking a Senior Facilities Coordinator to lead the direction, coordination, and completion of client work requests across handyman, electrical, plumbing and HVAC trades.

You will assign contractors using the CWFS contractor base, track progress, communicate clearly with clients, and escalate larger or higher-cost work to management as needed to meet contract terms and service level agreements.

Qualifications

• The Senior Facilities Coordinator manages work requests from clients and coordinates trades (handyman, electrical, plumbing, HVAC).
• Escalate high-cost work over $1500 to the manager for guidance.
• Ensure contractor rates and SLAs meet client and company requirements.

Responsibilities

• Receive and organize work requests from clients.
• Assign contractors using CWFS base.
• Escalate large costs to the manager.
• Ensure contractor compliance with rates and SLAs.
• Communicate expectations to contractors.
• Provide client schedule and progress updates.
• Escalate capital projects for review.
• Track and report facility management activities.

Skills

Customer service

Time management

Communication

Attention to detail

Dependability

Initiative

Prioritization

Problem solving

Education

High school diploma or GED

Tools

CWFS contractor base

Job description

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience store brands. We work hard at growing our corporate culture, which includes Vixxo commitment to diversity through valuing differences.

Vixxo is seeking a full-time Senior Facilities Coordinator to be based in our Colwich, KS office.

THE ROLE

The Senior Facilities Coordinator is responsible for the overall direction, coordination, implementation, execution, control, and completion of assigned work requests, ensuring consistency with company and customer contract terms.

TOP RESPONSIBILITIES

• Receive and organize work requests from clients. This will primarily include core business trades including handyman, electrical, plumbing, and HVAC.
• Make contractor assignments using the CWFS contractor base. Escalate any work with costs exceeding $1500 to the manager for further direction.
• Ensures the contractor selected meets predetermined client and manager-directed rates and SLAs.
• Clearly communicates expectations to contractors.
• Provide updates to clients on the schedule, progress, & completion details of assigned work orders.
• Escalates to manager if a capital project or large scale scope request is received for review and approval.
• Supports resolution of any issues throughout work order life cycle to include escalation items from the Facilities Administrator, Client and Management.
• Ensures any changes to scope are documented and approved (as applicable) by client and manager.
• Tracks and reports facility management activities using the CWFS facility management technology.
• Assists Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing to include backup documentation needed to meet client terms.

QUALIFICATIONS

• A high school diploma or general education degree (GED) is required; some colleges preferred.
• Outstanding customer service skills are required.
• Minimum two years of previous experience as a Facilities Coordinator or equivalent.
• Must have a basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
• Ability to operate general office equipment such as computer, copier, fax machine, scanner, and multi-line telephone system.
• Must possess excellent time management skills and be adaptable to change.
• Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
• Strong attention to detail and focus on quality and accuracy.
• Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
• Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
• Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.
• Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure.
• Ability to communicate verbally one-on-one or in group settings and active listening.
• Strong attention to detail with a focus on quality and accuracy.
• Exhibits dependability, including following instructions, responding to directions, and taking responsibility for your own actions.
• Ability to take initiative, including asking for and offering help when needed. Can work independently.
• Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.

WHY VIXXO

At Vixxo , we are an equal opportunity employer. We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, marital or familial status, military status, or religion.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VIXXO’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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