Senior F&B Operations Manager

Sheraton Hotels & Resorts; Phoenix (AZ); On-site; USD 79,000 - 102,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Sheraton Hotels & Resorts seeks an experienced F&B and culinary supervisor to oversee daily shift operations at our Phoenix property. You will manage quality, budget adherence, and guest satisfaction while enforcing brand standards.

The role requires strong leadership, hands-on supervision, and a track record in hospitality management. This is a full-time, on-site management position with bonus eligibility and a competitive annual pay range.

Qualifications

• High School Diploma or GED with 5 years F&B/culinary experience.
• 2-year degree in Hospitality/Business Administration with 3 years F&B experience.
• Budgeting knowledge and operation oversight are preferred.

Responsibilities

• Supervises daily F&B shift operations and ensures compliance with all policies and procedures.
• Maintains operating budgets and monitors financial objectives.
• Coordinates cleaning programs and maintains brand service standards.
• Provides exceptional customer service and responds to guest needs and concerns.
• Leads staffing decisions to meet guest service and operational needs.

Education

High School Diploma or GED

Associate degree in Hospitality/Business Administration

Job description

Additional Information

Job Number26124589

Job CategoryFood and Beverage & Culinary

Location340 North 3rd Street, PHOENIX AZ 85004, United States VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Pay Range: $79,000-$102,000 annually

Bonus Eligible: Y

Job Summary

Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 5 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
• Supervises daily Food and Beverage (F&B) shift operation and ensures compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Stays readily available/ approachable for all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, verifies that thquality, standards and meeting the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/ approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Administers the performance appraisal process for direct report managers.
• Conducts hourly employee performance appraisals according to Standard