Senior F&B Manager

ADP, Inc.; New York (NY); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

401k match

Daily family meal provided

F&B trainings

Job summary

Sartiano’s at the Mercer hotel in New York is seeking a Senior F&B Manager to lead morning operations from 6:00 AM to 4:00 PM, focusing on breakfast and lunch experiences across café, dining room, and In-Room Dining for hotel guests. You will drive guest satisfaction by training and coaching the front-of-house team to the highest hospitality standards.

The role requires overseeing multiple service areas, coordinating with kitchen and hotel teams, and maintaining brand presentation with

Qualifications

• 2+ years of supervisory or management experience in a high-end restaurant, hotel, café, or hospitality environment.
• Strong understanding of breakfast and lunch restaurant operations, with experience overseeing multiple service areas.
• Exceptional communication, leadership, and team-building skills for frontline staff.
• Highly service-oriented with a genuine passion for hospitality and discretion when addressing guest concerns.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Knowledge of NYS sanitation regulations and food handling.
• 401k with Employer match
• Daily family meal provided
• Ongoing education of food and beverage trainings

Responsibilities

• Oversee breakfast service in the café and lunch service across the café and dining room, plus In-Room Dining for hotel guests.
• Lead and supervise the front-of-house team, ensuring staffing, station coverage, service flow, and standards.
• Coordinate with kitchen, bar, hotel, and In-Room Dining teams for seamless communication and timely execution of orders.
• Maintain cleanliness, ambiance, and readiness of dining areas and café during service.
• Ensure procedures for opening/closing, mise en place, and presentations are followed and documented.
• Review and approve timecards and manage shift management tasks.

Skills

Supervisory experience

Hospitality leadership

Team building

Communication skills

Breakfast & lunch operations

Job description

Salary Range: $80,000.00 To $88,000.00 Annually

The Role

Sartiano’s at the Mercer hotel is looking for aSenior F&B Manager to lead morning operations from 6:00 AM to 4:00 PM, with a primary focus on delivering exceptional breakfast and lunch experiences. This role will oversee breakfast service in the café, lunch service across the café and dining room, and In-Room Dining for hotel guests, ensuring each service operates seamlessly and to the highest standards. The Senior F&B Manager will be responsible for driving exceptional guest experiences, leading and developing the front-of-house team through hands–on training and coaching, and maintaining Sartiano’s commitment to warm, polished, and consistently excellent hospitality.

The Responsibilities

Guest Experience

• Ensure all guests receive an elevated, memorable dining experience across breakfast, lunch, café, dining room, and In-Room Dining service.
• Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels.
• Cultivate a welcoming and luxurious atmosphere in alignment with Sartiano’s and the hotel’s brand and standards.
• Anticipate guest needs and proactively engage with hotel guests, members, and restaurant guests to ensure a personalized and seamless experience throughout their visit.

Operational Excellence

• Oversee daily morning and daytime service operations from 6:00 AM–4:00 PM, including breakfast in the café, lunch in the café and dining room, and In-Room Dining for hotel guests.
• Lead and supervise the front‑of‑house, ensuring proper staffing, station coverage, service flow, and adherence to operational standards.
• Coordinate closely with the kitchen, bar, hotel, and In‑Room Dining teams to ensure seamless communication and timely execution of all orders and services.
• Monitor and maintain the cleanliness, ambiance, and readiness of the dining area and café throughout service.
• Ensure the café and dining room are fully prepared for each service, including opening procedures, mise en place, service stations, guest areas, and overall presentation.
• Monitor In‑Room Dining operations to ensure orders are accurate, timely, properly presented, and delivered according to hotel standards.

Team Leadership & Development

• Lead by example and foster a culture of hospitality, accountability, teamwork, and professionalism.
• Train, coach, and develop front‑of‑house employees on service standards, menu knowledge, hotel procedures, and guest engagement.
• Conduct pre‑shift meetings and provide ongoing feedback and coaching to ensure consistent execution and service excellence.
• Support onboarding and training of new team members, ensuring they understand Sartiano’s service expectations and operating procedures.

Standards and Compliance

• Ensure compliance with all health and safety regulations.
• Maintain the integrity of the restaurant's brand by enforcing Sartiano’s service standards and expectations for presentation, professionalism, and hospitality.
• Ensure all service, cleanliness, grooming, and presentation standards are consistently maintained.
• Complete and communicate all required opening, closing, and shift‑management procedures, including documenting operational issues and communicating relevant information to leadership.
• Review and approve employee timecards each pay period, make necessary timecard edits and corrections.

Qualifications:

• 2+ years of supervisory or management experience in a high-end restaurant, hotel, café, or hospitality environment.
• Strong understanding of breakfast and lunch restaurant operations, with experience overseeing multiple service areas preferred.
• Exceptional communication, leadership, and team‑building skills, with the ability to train, coach, and motivate a diverse front‑of‑house team.
• Highly service‑oriented with a genuine passion for hospitality and a demonstrated ability to anticipate guest needs and resolve concerns with professionalism and discretion.
• Highly organized, detail‑oriented, and comfortable managing multiple priorities in a fast‑paced environment.
• Strong knowledge of NYS sanitation regulations and food handling
• 401k with Employer match
• Daily family meal provided
• On going education of food and beverage trainings