Senior Experience Designer | Product & Conversation Design

Information Technology Senior Management Forum; New York (NY); Hybrid; USD 66,000 - 206,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song is seeking an Experience Designer to shape AI-powered customer service experiences across screen-based and conversational interfaces. You will work with cross-functional teams to design end-to-end solutions that are intuitive, trustworthy, and human at enterprise scale.

Bring 3+ years in UI/UX or product design, plus hands-on experience with Figma and AI-driven interfaces. This role emphasizes accessibility, collaboration, and delivering measurable business impact.

Qualifications

• 3+ years experience delivering UI/UX or product design for screen-based digital products.
• 1+ years designing conversational or AI-driven experiences such as chatbots or voice interfaces.
• 2+ years owning 2–3 end-to-end product or service design initiatives from discovery to execution.
• 2+ years using Figma for production work with components, variants, auto-layout and interactive prototyping.
• 2+ years collaborating with 3+ cross-functional roles in agile or iterative delivery environments.

Responsibilities

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery to high-fidelity prototypes.
• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools.
• Translate complex AI behaviors into transparent, controllable user experiences.
• Partner with product managers, AI/NLP engineers, and CX strategists to align design with system behavior.
• Plan usability testing and iterate designs based on qualitative and quantitative insights.
• Contribute to AI-native design systems with accessibility-compliant UI patterns.
• Collaborate with service and conversation designers to ensure an end-to-end journey.
• Advocate for inclusive, accessible design across AI-generated content and interactions.

Skills

UI/UX design

Conversational design

Product design ownership

Figma

Cross-functional collaboration

Education

Bachelor's degree in design or related field

Tools

Figma

Job description

We Are:

Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency: www.accenture.com/song

You are:

As an Experience Designer within Accenture Song’s Service Creative practice, you will shape how people interact with next-generation, AI-powered customer service products. This role blends strong foundations in UI/UX and product design with emerging work in GenAI and agentic AI, focusing on screen-based and conversational experiences that feel intuitive, trustworthy, and human.

You will work within a cross-disciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design end-to-end customer experiences that operate at enterprise scale and deliver measurable impact.

The Work:

• Own end-to-end UX and product design for AI-powered customer service solutions, from discovery and research through wireframes, high-fidelity prototypes, and design system contributions

• Design screen-based interfaces for chat experiences, agent dashboards, escalation workflows, and self-service tools across web and mobile platforms

• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences

• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements

• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence

• Contribute to AI-native design systems, including accessibility-compliant UI patterns, fallback and error states, and human-in-the-loop interactions

• Collaborate with service and conversation designers to ensure screen-based and conversational touchpoints form a cohesive, end-to-end customer journey

• Advocate for inclusive, accessible design across all experiences, including AI-generated content and interactions

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office

Basic Qualifications

• 3+ years of professional experience delivering UI/UX or product design for screen-based digital products (web and/or mobile)

• 1+ years experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces

• 2+ years of ownership of at least 2–3 end-to-end product or service design initiatives, from discovery through high-fidelity execution

• 2+ years of advanced, hands‑on experience using Figma for production work, including components, variants, auto‑layout, and interactive prototyping across multiple shipped experiences

• 2+ years of demonstrated experience collaborating with 3 or more cross‑functional roles (e.g., product, engineering, AI/NLP, CX, research) within agile or iterative delivery environments

Nice to Haves

• Experience designing conversational or AI-driven experiences, such as chatbots, virtual agents, or voice interfaces

• Familiarity with GenAI or LLM‑powered product surfaces, including trust, transparency, and human‑in‑the‑loop design patterns

• Exposure to CX platforms, enterprise SaaS, or customer service ecosystems

• Applied knowledge of WCAG 2.1 AA accessibility standards across both UI and AI‑generated content

• Prior experience working in consulting, studio, or multi‑client environments

• Bachelor’s degree in design, human‑computer interaction, cognitive science, or a related field

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/30/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture

Role Location Annual Salary Range California $70,350 to $205,800 Colorado $63,800 to $177,800 Connecticut $63,800 to $177,800 District of Columbia $68,000 to $189,300 Illinois $59,100 to $177,800 Maine $54,400 to $151,400 Maryland $63,800 to $177,800 Massachusetts $63,800 to $189,300 Minnesota $63,800 to $177,800 New York $66,300 to $205,800 New Jersey $68,000 to $205,800 Ohio $59,100 to $164,600 Virginia $59,100 to $189,300 Washington $80,200 to $189,300

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