Senior Executive Assistant - ONSITE

Duke Energy; Charlotte (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Duke Energy's Senior Executive Assistant to the EVP & Chief Customer Officer provides high-level administrative and strategic support across the CESS organization, partnering with the CCO to manage priorities, calendars, communications, and complex initiatives.

This role requires discretion and the ability to operate in a fast-paced, regulated environment, coordinating with executive leadership and stakeholders.

Qualifications

• Bachelor's degree required; alternative via GED with 10 years related experience allowed.
• 6+ years of executive support or related experience.
• Experience in regulated environments and handling confidential information.

Responsibilities

• Provide comprehensive secretarial and administrative support for the CCO, managing priorities and time.
• Manage a complex calendar, plan meetings, and prepare materials for discussions.
• Draft high-level communications and liaise with senior leadership, Board and external partners.
• Coordinate travel, expenses, and cross-functional deliverables across Duke Energy.

Skills

Organizational skills

Business acumen

MS Office Proficiency

Communication skills

Emotional intelligence

Problem solving

Integrity & discretion

Adaptability

Education

Bachelor's degree

HSD/GED

Tools

Microsoft Office Suite

Job description

Position Summary

The Senior Executive Assistant provides high-level administrative and strategic support to the EVP & Chief Customer Officer (CCO), serving as a trusted partner in managing the day-to-day operations of the Customer Experience, Solutions, and Services (CESS) organization. This role requires exceptional judgment, discretion, and the ability to operate in a fast-paced, highly regulated environment. The position plays a critical role in enabling the CCO’s effectiveness by anticipating needs, managing complex priorities, and facilitating communication across executive leadership and their support staff, the Board, and external stakeholders.

Responsibilities

• Executive Support & Strategic Partnership Provide comprehensive secretarial and administrative support for the CCO. Act as a gatekeeper and strategic partner to the CCO, managing priorities, time, and competing demands. Anticipate needs and proactively resolve issues to optimize executive efficiency. Exercises judgement in evaluating whether a deliverable should be presented to the CCO for their attention or if it should be delegated. Support CCO in decision‑making by organizing information, tracking key initiatives, and ensuring follow‑through. Maintain a prominent level of availability and flexibility to support the executive’s schedule, which may require varied work hours or locations.
• Calendar & Meeting Management Manage a highly complex and dynamic calendar, including but not limited to internal meetings, external meetings, Board meetings, etc. Prioritize scheduling based on business impact and urgency. Provide support in preparation for the CCO’s meetings, including planning meetings and compiling meeting materials.
• Communication & Stakeholder Management Serve as a liaison between the CCO and senior leadership, Board members, and external partners. Draft and manage high‑level communications on behalf of the CCO. Ensure alignment and coordination across the various business units reporting to the CCO.
• Operational & Administrative Excellence Manage travel arrangements, expense reporting, and logistics with precision and efficiency. Maintain organized records, files, and documentation in compliance with company policies and regulatory requirements. Proactively work with other Executive Assistants, within CESS and across Duke Energy, to meet cross-functional deliverables.
• Confidentiality & Relationship Management Handle sensitive business, personnel, and strategic information with the highest level of discretion. Demonstrate excellent people skills and collaborate professionally with employees of all levels, both internal and external to Duke Energy. Maintain current knowledge of Duke Energy enterprise organization and business operations.

Qualifications

• Required Bachelor's degree
• 6+ years of related experience
• In lieu of a Bachelor's degree + 6 years of experience, a HSD/GED + 10 years of related experience is permissible

Desired Skills & Competencies

• Exceptional organizational, time management, and prioritization skills.
• Strong business acumen.
• Advanced proficiency in Microsoft Office Suite (especially Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple high-priority tasks under tight deadlines.
• Excellent written and verbal communication skills.
• High emotional intelligence and ability to work with senior executives and diverse stakeholders, internal and external to Duke Energy.
• Strong problem‑solving skills and proactive mindset.
• Unquestionable integrity and discretion.
• Calm under pressure with a solutions‑oriented approach.
• Highly detail‑oriented with a commitment to excellence.
• Adaptable and resilient in a dynamic, fast‑paced environment.

Success Measures

• Effectiveness in managing CCO’s time and priorities.
• Accuracy and timeliness of executive deliverables.
• Quality of communication and stakeholder coordination.
• Ability to anticipate needs and reduce friction for the CCO and CESS leadership.
• Understands the work preferences and needs of the CCO.

Working Conditions

• Onsite Mobility Classification – Work will be performed at Duke Energy Plaza in Charlotte, NC, 5 days per week.
• May require flexibility in work hours and some travel (5‑15%).
• Travel Requirements 5‑15%.
• Relocation Assistance Provided (as applicable).
• No Represented/Union Position.
• No Visa Sponsored Position.
• No. This is not a Visa Sponsored Position.
• This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Diversity & Inclusion

Read about our commitment to supporting a diverse and inclusive workforce. About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.