Senior Exam Manager – Controls & Audit Readiness

Testing Site - JPMC; Newark (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC in Newark, DE is seeking an Exam Manager, Senior Associate in Wholesale Lending Services (WLS) Control Management to coordinate first line of defense control reviews, audits, and second line analyses. You will liaise with stakeholders across the business to ensure requests are tracked, fulfilled accurately and on time, escalating when needed.

You will drive exam readiness, maintain documentation quality, and support control management initiatives that enhance operational

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in financial services with controls, audit, quality assurance, operational risk management, or compliance; or relevant subject‑matter expertise in a business operations function.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); working knowledge of data analysis in Excel and/or Access.
• Excellent written and verbal communication skills with the ability to influence stakeholders.
• Strong organization skills with disciplined documentation practices and attention to detail.
• Ability to work autonomously in a fast‑paced environment, manage competing priorities, and drive outcomes.
• Solid critical thinking and problem‑solving skills with sound judgment in decision‑making.
• Ability to understand business processes, risks, and controls relevant to audit and exam scopes.

Responsibilities

• Liaise with Operations Managers, stakeholders, auditors, control management, second line of defense, regulators to drive clear, timely exam outcomes.
• Maintain an end-to-end audit calendar and provide status updates in stakeholder forums.
• Manage audit readiness to confirm controls and documentation are in place before exam start.
• Track exams and requests to ensure accurate, timely submission and escalated issues with urgency.
• Coordinate and schedule meetings to address audit inquiries and follow-ups.
• Partner with business and control teams to gather, review, and submit required documentation.
• Review request packages to ensure materials fully address audit scope and requirements.
• Submit approved documentation on time and update trackers and reporting accordingly.
• Support reporting on exam progress, themes, and issues across planning, tracking, documentation, and results.
• Contribute to control management projects that improve exam processes and operational risk management.
• Help promote a culture of accountability, exam readiness, and continuous improvement across WLS Operations.

Skills

Communication

Organization

Autonomy

Critical thinking

Risk awareness

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Excel

Visio

Access

Job description

Testing Site - JPMC in Newark, DE is seeking an Exam Manager, Senior Associate in Wholesale Lending Services (WLS) Control Management to coordinate first line of defense control reviews, audits, and second line analyses. You will liaise with stakeholders across the business to ensure requests are tracked, fulfilled accurately and on time, escalating when needed.

You will drive exam readiness, maintain documentation quality, and support control management initiatives that enhance operational