Senior Events Manager - The Langham, New York

Langham Hospitality Group; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

A luxury hospitality provider in New York is looking for a Senior Events Manager to oversee all aspects of event management. The ideal candidate must have at least 2 years of hotel and event planning experience, along with strong organizational and communication skills. This role will involve managing client relationships and ensuring seamless event execution, catering to high-profile clients. The position offers an annual salary range of $95,000 to $105,000, along with the potential for bonuses.

Qualifications

• Strong organizational and time-management skills for multiple events.
• Exceptional verbal and written communication skills.
• Ability to effectively manage customer service.

Responsibilities

• Manage group room blocks and meeting space of all sizes.
• Oversee customer experiences from file turnover through to the post event phase.
• Act as the primary point of contact for vendors, clients, and attendees.

Skills

Organizational skills

Communication skills

Time-management

Problem-solving

Education

Minimum 2 years of hotel experience

Minimum 2 years in event planning

Tools

SalesForce

Word

Excel

PowerPoint

Job description

Senior Events Manager - The Langham, New York

Join to apply for the Senior Events Manager - The Langham, New York role at Langham Hospitality Group

Senior Events Manager - The Langham, New York

Join to apply for the Senior Events Manager - The Langham, New York role at Langham Hospitality Group

Langham Hospitality Group provided pay range

This range is provided by Langham Hospitality Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $105,000.00/yr

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centers on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.


The Senior Events Manager is responsible for being proactive and service-driven Senior Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution.



RESPONSIBILITIES AND JOB DUTIES:

• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space of all sizes.
• Manages customer budgets to maximize revenue & profitability to meet customer needs.
• Manage hotel reservations for assigned groups of all sizes.
• Up-sells products and services throughout the event process.
• Oversees customer experiences from file turnover through the post event phase.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Celebrate successes and publicly recognizes the contributions of colleagues
• Participate in customer site inspections and assist with the sales process when necessary.
• Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks.
• Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency.
• Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce.
• Ensure all event components (e.g., food, AV, décor etc) are on time and executed to the client’s satisfaction.
• Act as the primary point of contact for vendors, clients, and attendees during the event.
• Troubleshooting issues and ensuring any problems are resolved promptly.
• Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance.
• Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions.
• Champion administrative excellence by creating and maintaining accurate menus, pricing, text/notes, and templates within Salesforce to ensure consistency and efficiency.
• Create BEOs, Resume, Invoices and floor plans.
• Attend and contribute to BEO & Resume meetings.
• Reviews billing and payments with clients.
• Interacts with guests to obtain feedback on product quality and service levels.
• Makes presence known to customer at all times during entire event process.

PHYSICAL DEMANDS:

• Physical activities include lifting up to 20lbs.
• Sitting for long periods is likely.
• Talking, hearing, seeing and reaching
• During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment

QUALIFICATIONS:

• Strong organizational and time-management skills, with the ability to manage multiple events or tasks simultaneously.
• Exceptional communication skills, both verbal and written, with the ability to work effectively with clients, vendors, and team members.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Excellent knowledge of Outlook, Word, Excel, SalesForce, Opera/Shiji, Birchstreet and PowerPoint.
• Ability to read, write, and speak the English language using excellent grammar and communication skills.
• Ability to analyze information and make effective judgements.
• This role requires flexibility and a strong work ethic, with the ability to work long days and irregular hours, including evenings, weekends, and holidays, based on event schedules and operational needs.
• Administrative knowledge such as business letters, formats and telephone etiquette.
• Requires the ability to operate and control office machines
• Prioritizes and allocates time and resources effectively to meet multiple deadlines.
• Requires the ability to compile, gather data, collate and or classify information about data, people or things.

EXPERIENCE REQUIRED:

• Minimum of 2 years of hotel experience in Hotel Sales, Catering, Banquet environment.
• Minimum of 2 years in event planning
• Fluent with Word, Excel, PowerPoint, Outlook
• Fluent with Delphi Diagramming, Social Tables and/or AllSeated
• Fluent with SalesForce and Opera/Shiji preferred

LICENSES OR CERTIFICATES:

No special license required

Rate of pay: $95,000 - $105,000 annual

EOE, including disability/vets

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hotels and Motels

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