Senior Events Manager

Westin Hotels & Resorts; Lahaina (HI); On-site; USD 95,000 - 122,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Westin Hotels & Resorts in Lahaina, HI is seeking an experienced Event Manager to oversee complex property events from planning to post-event follow-up.

You will coordinate with Sales and departments to ensure top-tier service, manage budgets, and foster guest satisfaction. This role requires strong leadership, communication, and a customer-focused mindset throughout the event lifecycle.

Qualifications

• High school diploma or GED; 2 years experience in event management or related area.
• Or 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Prepare and manage event documentation; coordinate with Sales and property departments.
• Ensure high-level service throughout pre-event, event and post-event phases.
• Lead pre-event and post-event meetings; communicate group needs to staff.
• Manage group room blocks and budgets to maximize revenue and client satisfaction.
• Upsell products/services and act as liaison between sales and customer during the event process.

Skills

Event management

Budget management

Customer service

Team coordination

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

Additional Information

Job Number 26130111

Job Category Event Management

Location 2365 Kaanapali Parkway, Lahaina HI 96761, United States

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $95,000-$122,000 Annually

Bonus Eligible: Y

Job Summary

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Leads pre-event and post-event meetings for assigned groups.
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Manages customer budgets to maximize revenue and meet customer needs.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manages group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.
• Participates in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

• Manages revenue and profitability associated with events.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Makes presence known to customer at all times during entire event process.
• Follows up with customer post-event.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction results with associates.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.