Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; San Diego (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Health, vision, and dental insurance

Job summary

Pinnacle Live is hiring a Senior Event Services Technician for Omni San Diego Hotel in San Diego, CA. The role focuses on floor operations, setup, strike and operation of intermediate to advanced AV solutions with emphasis on delivering exceptional customer service.

Requirements include a High School Diploma and at least 2 years’ experience in AV or hospitality, plus strong technical, planning and communication skills. On-site work with full benefits and opportunities for growth.

Qualifications

• High School Graduate or equivalent.
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry.
• Computer proficiency (hardware, software and networking).

Responsibilities

• Assist with floor operations, setup, strike and operation of AV/video technology in a hotel or hospitality setting.
• Lead and mentor other technicians and team members.
• Greet guests/clients and provide clear operation instructions for equipment.
• Maintain accurate client event information in company systems.
• Ensure inventory is secure and equipment is in good working order.
• Comply with company policies and safety procedures.

Skills

Technical aptitude

Computer literacy

Planning skills

Interpersonal skills

Verbal/written communication

Organizational skills

Team player

Customer service

Professional appearance

Education

High School Diploma

Job description

Description

Senior Event Services Technician

$25 - $27.24/hr.

Join our team at Omni San Diego Hotel in San Diego, CA, a vibrant downtown destination steps from the Gaslamp Quarter and Petco Park, where upscale hospitality, sweeping city views, and exceptional meetings and events come together to create memorable guest experiences.

Company Overview

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Required Skills & Knowledge

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.