Senior Event Services Technician - Audio Visual, Event Technology

Pinnacle Live; ChampionsGate (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Generous PTO

401k with match

Health, Vision, Dental

Job summary

Pinnacle Live is seeking a Senior Event Services Technician to support floor operations and lead advanced AV setups at Omni Orlando Resort, ChampionsGate. You will deliver exceptional customer service, coordinate with clients, and mentor junior technicians.

The role requires heavy engagement with guests, precise equipment handling, and adherence to security and safety measures. A strong technical background and hospitality mindset are essential for success.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years’ experience in audiovisual and/or hospitality.
• Strong computer proficiency in hardware, software and networking.

Responsibilities

• Assist with floor operations, setup, strike and operation of AV equipment.
• Lead and mentor other technicians and team members on-site.
• Greet guests/clients and provide clear operating instructions for equipment.
• Maintain ongoing client communication to ensure event success.
• Review invoices with clients and secure signatures.
• Ensure inventory security and proper equipment handling.
• Keep areas clean, organized and up to company standards.
• Continuously improve technical skills across audio, video, staging and networking.

Skills

Strong technical aptitude

Computer hardware & software

Planning & prioritization

Interpersonal skills

Verbal & written communication

Organizational skills

Team player

Customer service excellence

Professional appearance

Education

High School Diploma or equivalent

Job description

Senior Event Services Technician

Represent Pinnacle Live at the Omni Orlando Resort at ChampionsGate where innovation, hospitality, and live events come together.

Company Overview

PinnacleLiveis a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

PinnacleLiveis an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

Job Summary

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions

• Ensure all event sets and strikes are completed according to Company SOPs
• Operate intermediate technology solutions and troubleshoot if issues arise.
• Act as leader and mentor to other technicians and team members
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance client’s event
• Maintain accurate client event information within the Company’s business systems
• Review daily invoices with client and obtain client’s signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean, organized, and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience

• High School Graduate or equivalent
• Minimum of two (2) years’ experience in the audio visual and/or hospitality industry
• Computer proficiency (hardware, software and networking)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate.
• Lift up to 50 pounds occasionally

Benefits

• Generous time off with PTO,holidaysand sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.