Senior Event Manager - Hilton Columbus Downtown

Hilton; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plan

Job summary

Hilton Columbus Downtown is seeking a Senior Event Manager to lead planning and execution for large, multi-faceted events. You will manage client relationships, coordinate cross-team execution, and drive enhancements that increase contract value while delivering exceptional guest experiences.

Join a team focused on hospitality excellence, leadership, and mentorship to deliver memorable stays and events. This role offers a dynamic on-site environment within a renowned hotel.

Qualifications

• Experience planning and servicing groups of 300+ guests on peak periods.
• Ability to manage complex program logistics from Sales to service.
• Strong communication and relationship-building with clients.

Responsibilities

• Execute complex events with thorough documentation and seamless on-site execution.
• Serve as primary client contact for the event lifecycle and resolve issues proactively.
• Identify upsell opportunities to increase contract value while enhancing guest experience.
• Direct and coach team members to ensure high-level, consistent service.
• Support leadership decisions and navigate challenges with informed judgment.

Skills

Event management

Client relations

Upselling

Leadership

Team coaching

Job description

Job Description

The beautiful Hilton Columbus Downtown, the only Hilton Corporate Managed hotel in Columbus, is adding to its incredible team! With 1,000 guest rooms and 75,000 square feet of flexible meeting space, this impressive property provides the perfect setting to bring unforgettable events to life.

Job Description

The beautiful Hilton Columbus Downtown, the only Hilton Corporate Managed hotel in Columbus, is adding to its incredible team! With 1,000 guest rooms and 75,000 square feet of flexible meeting space, this impressive property provides the perfect setting to bring unforgettable events to life.

We are seeking an experienced Senior Event Manager to join the team. This role will be responsible for planning and servicing groups of 300+ guests on peak, along with other complex group programs, while creating exceptional experiences from start to finish.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience


• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience


• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience


• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service


• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program


• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future


• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents


• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones


• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care


• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)


• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most


• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered


• Financial security for your future – Our retirement plans make it easier to save for what’s next


• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.