Senior EUC Engineer – Onsite Deskside & DaaS Expert

TEK Systems

Columbia (AL)

Presencial

USD 34 000 - 48 000

Tempo integral

Há 9 dias

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Resumo da oferta

TEKsystems is seeking a senior EUC Engineer to design, implement, and support a cloud-native digital workspace. The role covers virtual desktops, endpoint management, application control, privilege management, secure access, OS lifecycle, and on-site desktop support.

You will engineer Omnissa Horizon Cloud (DaaS) on Azure, manage App Volumes and DEM, and own the OS lifecycle for Windows and macOS. Onsite support and collaboration with security and IT teams are key aspects of the role.

Qualificações

7+ years of EUC, endpoint engineering, VDI, or desktop support experience.
Hands-on experience with Omnissa Horizon Cloud/DaaS, App Volumes, and DEM.
Strong Microsoft Intune, Entra ID, and Conditional Access skills.
Experience with Workspace ONE UEM.
Experience with at least three of: BeyondTrust EPM, Airlock Digital, Netskope, ControlUp, PDQ Connect.
Azure knowledge covering networking, VDI compute/storage, governance.
PowerShell scripting and infrastructure as code familiarity.

Responsabilidades

Engineer and support Omnissa Horizon Cloud (DaaS) on Azure, including Horizon Edge, Universal Broker, Unified Access Gateway, pools, and entitlements.
Build and manage App Volumes, including application packaging, app stacks/packages, writable volumes, assignments, lifecycle, and performance tuning.
Configure Dynamic Environment Manager (DEM) for user personalization, policy, and profile management.
Own the golden-image lifecycle, including automated builds, optimization, patching, versioning, and rollback.
Administer Microsoft Intune for endpoints, including Autopilot, compliance, configuration profiles, Win32/MSIX applications, update rings, and Conditional Access integration.
Manage Workspace ONE UEM, including coexistence with Intune and migration where appropriate.
Use PDQ Connect for cloud-based software deployment, inventory, and rapid remediation.
Maintain endpoint baselines, hardening standards, and zero-touch provisioning.
Own the endpoint operating-system lifecycle for Windows and macOS, including standards, build strategy, configuration, patching, upgrades, rollback, and retirement.
Assess OS currency, vendor supportability, hardware readiness, security exposure, application dependencies, driver compatibility, and user impact.
Evaluate proposed OS upgrades and provide clear technical recommendations based on business requirements, device readiness, application compatibility, security risk, and vendor-support timelines.
Develop and maintain OS upgrade plans covering discovery, readiness assessment, pilot deployment, testing, phased rollout, rollback, validation, and post-deployment support.
Make informed technical decisions regarding OS configuration, patching, upgrade readiness, deployment sequencing, exception handling, and issue remediation within architecture, security, and change-management standards.
Perform upgrade-readiness assessments, including hardware and driver validation, application testing, encryption, endpoint-security controls, network access, and user-impact analysis.
Define and maintain standard endpoint builds, supported OS versions, configuration baselines, compliance policies, and upgrade success criteria.
Use endpoint-management and automation tools to deploy OS updates, monitor adoption, identify failures, remediate issues, and report compliance.
Create implementation plans, test evidence, change records, rollback procedures, operational documentation, knowledge articles, and stakeholder communications for OS changes.
Coordinate OS upgrades with application owners, security, infrastructure, service management, vendors, and business stakeholders.
Security & Access Control
Manage BeyondTrust EPM policies for least privilege, elevation requests, and application rules.
Operate Airlock Digital allowlisting, including baselining, trusted publishers and paths, exception handling, and policy changes.
Work with SecOps on vulnerability remediation, incident response, and audit evidence.
Monitoring & Experience
Use ControlUp for real-time monitoring, root-cause analysis, and automated remediation across VDI and physical endpoints.
Build dashboards and KPIs for performance, availability, and user experience.
Manage Wyse Management Suite (WMS).
Azure & Automation
Automate endpoint and workspace operations with PowerShell, Microsoft Graph API, Terraform, Bicep, and related tooling.
Onsite Desktop Support (Location-Based)
Provide deskside and walk-up support for laptops, desktops, thin clients, peripherals, docking stations, and meeting-room technology.
Perform hands-on device provisioning and Autopilot onboarding, reimaging or reset, hardware swaps, device refresh, and Windows 11 upgrade activities.
Handle joiner, mover, and leaver device activities, including asset tagging, handover, collection, and secure disposal.
Troubleshoot onsite issues across Windows, macOS, mobile devices, printing, Wi-Fi, VPN/ZTNA, VDI clients, and Microsoft 365 applications.
Support VIP and executive users, onsite events, town halls, and office moves.
Coordinate with vendors for hardware repairs, warranty claims, and logistics.
Maintain accurate asset inventory, spares, and stock levels at each site.
Log and manage tickets in ITSM platforms such as ServiceNow or Jira, meet SLAs, and take ownership of complex problems.
Operations & Collaboration
Act as the escalation point for the service desk, perform problem management, and write runbooks and knowledge articles.
Plan and run changes, testing, and phased rollouts.
Mentor junior engineers and desktop support technicians.
Contribute design input and technical recommendations to the EUC roadmap.