Senior Escalation Network Engineer - Edge & Cloud

Amazon Inc.

Bellevue (WA)

Hybrid

USD 96,000 - 160,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health insurance

RSUs

Sign-on payments

401(k) matching

Parental leave

Job summary

Amazon Leo Enterprise Customer Support is seeking a Support Engineer to own escalation resolution for advanced networking cases. You will address eBGP peering, routing anomalies, and SD-WAN issues, collaborating with development and operations teams to ensure continuous global connectivity and high-performance cloud integration for enterprise customers.

The role requires experience in ISP networks, strong troubleshooting skills, and on-call availability.

Qualifications

Experience in technical support with ISP/network operations focus.
Proficiency in TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S and troubleshooting tools.
Knowledge of AWS networking services and connecting customers to AWS environments.

Responsibilities

Lead resolution of complex routing anomalies and connectivity issues.
Provide in-depth guidance during high-severity incidents with cross-team collaboration.
Perform RCA for customer-impacting events and drive long-term improvements.
Troubleshoot SD-WAN/SDN across ISP backbone and customer edge networks.
Develop playbooks, guides, and knowledge base articles.
Mentor junior engineers and support on-call rotations.