Senior ERP Systems Analyst

Cloud Analytics Technologies, LLC; Richmond (VA); On-site; USD 110,000 - 145,000; Full time

Job summary

Cloud Analytics Technologies, LLC is seeking a Senior ERP Systems Analyst with deep expertise in Infor CSI/SyteLine in a multi-tenant cloud environment to support and enhance enterprise operations across finance, manufacturing, and supply chain.

The role partners with business users and IT to troubleshoot ERP issues, propose improvements, document requirements, and support ERP enhancements and integrations.

Qualifications

• 8+ years of hands-on Infor CSI / SyteLine ERP experience.
• Experience with Infor Factory Track in manufacturing/warehouse ops.
• Strong knowledge across Finance, Manufacturing, Purchasing, and SCM.
• Ability to translate requirements into functional/technical specs.
• Experience with OS, ION, APIs, EDI integrations.
• Excellent analytical, communication and problem-solving skills.
• Experience collaborating with cross-functional business teams.

Responsibilities

• Serve as the functional expert for Infor CSI/SyteLine and Factory Track.
• Troubleshoot ERP transactions, processes, and data issues.
• Gather requirements and propose process improvements.
• Create functional/technical specifications for developers.
• Support upgrades, testing, and ERP implementations.
• Collaborate with integrators and external partners.
• Assist with reporting, workflows, and automation.
• Support integrations with Infor OS, ION, APIs, EDI as needed.
• Create and maintain training and support materials.

Skills

Infor CSI SyteLine

Factory Track

ERP troubleshooting

Requirements gathering

Finance knowledge

Manufacturing ops

Supply chain

Tools

Infor OS

ION

EDI

APIs

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Summary

We are seeking a Senior ERP Systems Analyst with deep expertise in Infor Cloud Suite Industrial (CSI/SyteLine) in a multi-tenant cloud environment to support and enhance enterprise business operations across finance, operations, sales, supply chain, and manufacturing execution.

This role will partner closely with business users and IT teams to troubleshoot ERP transaction and process issues, recommend system and process improvements, document business requirements, and support ERP enhancements and integrations. The ideal candidate combines strong functional business knowledge with technical understanding of the Infor CSI platform, Factory Track, and related technologies.

Key Responsibilities:

• Serve as the primary functional expert for Infor CSI/SyteLine and Factory Track across multiple business areas.
• Research and resolve ERP transaction, process, and data issues.
• Work with business users to identify requirements and recommend process improvements and best practices.
• Translate business requirements into functional and technical specifications for development teams.
• Support ERP-related projects, including enhancements, upgrades, testing, and implementations.
• Collaborate with developers, integration teams, and external partners on ERP solutions and support activities.
• Assist with reporting, workflow improvements, and process automation initiatives.
• Support integrations involving Infor OS, ION, APIs, EDI, Factory Track, and third-party applications as needed.
• Create and maintain documentation, training materials, and support procedures.

Required Qualifications:

• 8+ years of hands-on experience with Infor CSI / SyteLine ERP.
• Experience supporting Infor Factory Track in manufacturing and warehouse operations.
• Strong functional knowledge across:
• Finance
• Manufacturing / Operations
• Purchasing and Supply Chain
• Inventory and Warehouse Management
• Experience troubleshooting complex ERP transaction and process issues.
• Ability to gather requirements and write clear functional and technical specifications.
• Strong understanding of SyteLine forms, workflows, configurations, and data structures.
• Excellent analytical, communication, and problem-solving skills.
• Experience working directly with cross-functional business teams.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.