Senior ERP Support Specialist

Liberty Energy; Denver (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Company Paid Life and AD&D Insurance

Short/Long Term Disability – Company-P

401(k) Retirement Plan with company 1

Company match

Job summary

Liberty Energy is seeking an ERP Support professional to aid day-to-day operations of the Oracle Cloud ERP system under the ERP Support Manager. You will help the business and employees by solving complex challenges and implementing secure access controls.

Responsibilities include monitoring issues, updating approval limits, validating changes with stakeholders, and maintaining documentation for audits. Evening/weekend work may be required.

Qualifications

• Bachelor's degree or related field or equivalent experience.
• 2+ years of Oracle Cloud ERP experience.
• Familiarity with Oracle Fusion Security and Access Control.
• Excellent problem-solving and communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Ability to assess business impact of new systems/processes.

Responsibilities

• Monitors, maintains, and resolves ERP system issues as they arise.
• Solves complex business challenges related to Oracle Cloud ERP.
• Updates user approval limits and manages SLA changes.
• Maintains testing and approval processes before production deployment.
• Provides exchange rate data and audit documentation.
• Creates test plans and evidence for security role changes.
• Manages service requests with Oracle and communicates timelines.
• Identifies areas for ERP system improvements.

Skills

Problem solving

Analytical thinking

Troubleshooting

Verbal and written communication

Microsoft Office (Excel, Word, PowerP)

Business impact awareness

Education

Bachelor's degree in CS/Systems/Industrial Eng/IS/Business Admin

Job description

Under the supervision of the ERP Support Manager, this position is responsible for day-to-day ERP support needs. This position will support the business and employee users of Oracle cloud, which includes solutioning complex business challenges. This individual will follow the ERP Mission of supporting our Liberty colleagues as clients, working as a team to better support Liberty’s business through Oracle ERP.

Qualifications & Requirements:

• Bachelor’s Degree in Computer Science, Systems / Industrial Engineering, Information Systems, Business Administration, OR a related field or equivalent work experience.
• 2+ years of Oracle Cloud ERP experience.
• Familiarity with Oracle Fusion Security and Access Control mechanisms.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft office suite (Excel, Word, and PowerPoint).
• Ability to identify how new systems/processes will impact the business and the employee base.

Indicators & Attributes for Success:

• Analytical Thinking
• Business acumen
• Customer/Client focus
• Organizational and prioritization skills
• Accountability
• Ethical practice
• Flexibility
• Must be sensitive to corporate needs, employee goodwill, and the business needs

Primary Responsibilities:

• Monitors, maintains, and resolves all technical issues with the ERP system as they arise.
• Works on solving complex business challenges.
• Updates the approval limits for users.
• Maintains SLA changes and testing and obtains approval from the responsible business lead and ERP management before deploying to production.
• Provides daily and historical exchange rates and supplies documentation required by the audit team.
• Monitors and validates statistical data entries.
• Performs quarterly update testing to ensure no impacts to business operations. Escalates any issues found.
• Creates the test plan and evidence for testing for changes in security roles.
• Creates and monitors the service requests with Oracle, ensuring we stay up to date with timely communication to resolve issues.
• Identifies areas for improvement in ERP system.
• Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions/Environment:

• Operates in a professional and/or business casual office environment.
• Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones.
• Evening and weekend work may be required as job duties demand.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown.

At Liberty Energy, our total employee benefits include, but are not limited to, the following:

• Voluntary Life Insurance for Employee, Spouse, & Child(ren)
• Employee Basic Life and AD&D Insurance – Company Paid
• Short Term & Long Term Disability – Company Paid
• 401(k) or Roth 401(k) Retirement Plan, plus a company match