Senior Epic Products Analyst, Orlando Health Medical Group Access Center - Downtown Orlando

Orlando Health; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Orlando Health Medical Group seeks a Senior Epic Product Analyst to apply advanced healthcare operations knowledge and provide comprehensive support for Epic applications. This full-time role requires technical expertise in system configuration, troubleshooting, and workflow analysis, aimed at improving health IT operations across the organization.

Benefits

Career-growing FREE education programs

Well-being services for employees and families

Qualifications

• Minimum of 3 years experience in an information technology field.
• Epic certification required within 6 months of appointment.
• Experience with Epic or other electronic health record software preferred.

Responsibilities

• Conducts meetings to review end-user performance and system capabilities.
• Performs workflow analysis and supports business decision-making.
• Leads evaluation and implementation of new module releases.

Skills

Workflow Analysis

Technical Troubleshooting

System Monitoring

Project Management

Education

Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related study

Job description

Position Summary

ORLANDO HEALTH MEDICAL GROUP

Department : Orlando Health Medical Group Access Center

Status : Full Time

Shift : First

Title: Senior Epic Product Analyst

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

Position Summary

The Epic Products Analyst, Senior applies advanced knowledge of healthcare operations and information technology principles to provide multifaceted direct Epic application support across the Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of complex system configuration, system setup, and application tables by analyzing user, system, and application needs, and evaluating multiple alternative approaches to determine the best solution to meet the needs of the organization.

Responsibilities

Job Functions

• Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decisionmaking efforts associated with the Epic software.
• Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
• Monitors system performance; troubleshoots and resolves application issues and system errors.
• Leads the effort in the evaluation and implementation of new module releases.
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinates and participates in application upgrades and changes.
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic integration.
• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating modelsrelated to the Epic software.
• Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Solves unique problems within the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to develop solutions.
• Provides remote end-user support, including participation in on-call service rotations.
• Performs other duties as assigned.

Qualifications

Education/Training

Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related
study. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. High school
diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree.

Licensure/Certification

• Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.

Experience

• Minimum of three (3) years of experience in an information technology field is required.
• Experience with Epic or other electronic health record software products is preferred.

Education/Training

Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related
study. Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree. High school
diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree.

Licensure/Certification

• Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.

Experience

• Minimum of three (3) years of experience in an information technology field is required.
• Experience with Epic or other electronic health record software products is preferred.

Job Functions

• Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decisionmaking efforts associated with the Epic software.
• Assists with and coordinates the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
• Monitors system performance; troubleshoots and resolves application issues and system errors.
• Leads the effort in the evaluation and implementation of new module releases.
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinates and participates in application upgrades and changes.
• Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that the build and maintenance of the system and patient data integrity are not negatively impacted.
• Analyzes, designs, configures, tests, and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic integration.
• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating modelsrelated to the Epic software.
• Participates in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Solves unique problems within the Epic application that have a broad impact on the associated business functions and require conceptual and innovative thinking to develop solutions.
• Provides remote end-user support, including participation in on-call service rotations.
• Performs other duties as assigned.