Senior Epic Consultant

Vaco; Brentwood (TN); Remote; USD 100,000 - 125,000; Full time

Job summary

A healthcare consulting firm is seeking a remote Senior Epic Consultant to manage and support Epic EHR applications. The role involves troubleshooting, mentoring junior analysts, and improving application efficiency. Candidates should have a Bachelor's degree, at least 3 years of healthcare experience, and relevant certifications. This position requires strong customer service and problem-solving skills in a fast-paced environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Qualifications

• 3+ years of healthcare experience is required.
• Certified in primary application; additional certifications in Epic, ITIL, or PMP are a plus.
• Ability to work from a home office with high-speed internet.

Responsibilities

• Configure and support clinical applications within Epic EHR software.
• Participate in on-call rotation and support routine maintenance.
• Lead application build for Epic Upgrades and mentor junior analysts.

Skills

Customer service

Troubleshooting

Project management

Healthcare knowledge

Education

Bachelor's Degree

Tools

Microsoft products

Epic software

Job description

The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Competitive salary with full benefits including: medical, dental, vision, HSA, 401k, PTO, and more.

Occasional after-hours, weekend, and holiday work may be required in this role.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
• Collecting, accurately documenting and resolving client trouble tickets and requests
• Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
• Nova Note Review
• Nova Note Build
• Unit testing, application testing and integrated testing
• Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Bachelor's Degree and/or equivalent work experience
• Minimum of 3 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote
• Ability to work independently and efficiently from a home office environment
• High-speed internet service
• Work in a distraction free workplace

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.