Senior Enterprise Travel Account Manager – Global Programs

StudentUniverse; Massachusetts; On-site; USD 100,000 - 129,000; Full time

Benefits offered by this job

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program

Tuition Reimbursement

Job summary

FCM is seeking an Enterprise Account Manager in Boston, MA to own end-to-end relationships with multinational clients and drive profitable travel programmes across the contract lifecycle. You will influence strategy, deliver insights, and partner with cross-functional teams to ensure client success.

The role emphasizes leadership, stakeholder management, and executive communication within a global enterprise context, with a focus on delivering measurable value to top clients.

Qualifications

• Minimum 10 years’ experience in the travel industry, preferably in account management.
• Proven experience managing large, complex multinational clients.
• Strong commercial acumen with experience managing profitability and contracts.
• Expertise in strategic account management and customer engagement.
• Experience in change management and project delivery.
• Advanced stakeholder management skills, including C-suite engagement.
• Strong data analysis and interpretation capabilities.
• Demonstrated leadership across cross-functional teams.
• Strong presentation, communication, and storytelling skills.
• Experience with global travel programmes and T&E environments.
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI.
• Experience using Salesforce or similar CRM platforms.
• Strong negotiation and relationship-building skills; ability to operate in multinational environments.

Responsibilities

• Own and manage the end-to-end customer journey for enterprise accounts.
• Build and execute strategic business plans aligned to contract lifecycle timelines.
• Drive customer profitability through commercial insight and upsell opportunities.
• Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations.
• Manage programme objectives, milestones, and performance outcomes.
• Interpret data and deliver actionable insights to optimise travel programmes.
• Act as the primary relationship owner between FCM and the customer.
• Collaborate across multi-functional teams including commercial, product, and analytics.
• Support implementations and product adoption initiatives.
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction.
• Provide expert advice on global travel and expense (T&E) programmes.
• Drive senior-level stakeholder engagement, including C-suite communication.
• Lead and influence multinational and multicultural teams.
• Act as the bridge between Account Management and Consulting functions.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Skills

Account management

C-suite engagement

Data analysis

Stakeholder management

Presentation skills

Negotiation

Multinational experience

Relationship building

Cross-functional collaboration

Sales strategy

Tools

Salesforce

Power BI

MS Office (Excel/Word/Outlook/Teams)

Job description

FCM is seeking an Enterprise Account Manager in Boston, MA to own end-to-end relationships with multinational clients and drive profitable travel programmes across the contract lifecycle. You will influence strategy, deliver insights, and partner with cross-functional teams to ensure client success.

The role emphasizes leadership, stakeholder management, and executive communication within a global enterprise context, with a focus on delivering measurable value to top clients.