Senior Enterprise Systems Engineer

日本アバカス株式会社; Athens (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Abacus’s Level Three Support - Engineer role focuses on designing and implementing customer-facing and internal systems across public/private clouds, on-premise infrastructure, and telephony, delivering a world-class client experience daily.

Responsibilities include escalating issues, assisting with design/implementation, and maintaining documentation, with emphasis on security and high availability environments.

Qualifications

• Associate’s degree in a technology-related field.
• 5–7 years of systems engineering experience.
• 5–7 years of experience working in Microsoft environments.
• MSP-specific experience preferred.
• MCSA: Server Infrastructure 70-410 preferred.
• MCSA: Server Infrastructure 70-411 preferred.
• MCSA: Server Infrastructure 70-412 preferred.
• MCSA: O365 MS-100 certification preferred.
• MCSA: O365 MS-101 certification preferred.

Responsibilities

• Deliver an excellent customer experience in all interactions.
• Resolve new and escalated service tickets and guide or resolve aging and complex issues.
• Assist clients with design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, and servers.
• Troubleshoot and resolve client emergencies with minimal oversight, persevering until resolved.
• Create and maintain high-quality, detailed documentation.

Skills

Windows servers

Active Directory

SharePoint

Exchange Server

VMware

Citrix

VPN

VoIP

Terminal Services

DNS

Backup technologies

Security hardening

Problem-solving

Client communication

Education

Associate’s degree in a technology-related field

Tools

MCSA: Server Infrastructure 70-410

MCSA: Server Infrastructure 70-411

MCSA: Server Infrastructure 70-412

MCSA: O365 MS-100

MCSA: O365 MS-101

Job description

Abacus’s Level Three Support - Engineer role focuses on designing and implementing customer-facing and internal systems across public/private clouds, on-premise infrastructure, and telephony, delivering a world-class client experience daily.

Responsibilities include escalating issues, assisting with design/implementation, and maintaining documentation, with emphasis on security and high availability environments.